Resort Front Desk: Guest Experience Specialist

Travel + Leisure Co.; Solvang (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off eligibility

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Solvang, CA. You will warmly welcome guests, assist with registration, issue keys, and provide information about the resort and local attractions.

You will handle cash/credit transactions, balance cash, and complete checkout procedures. You’ll quote room rates, respond quickly to inquiries, and help with reservations for individuals or groups, ensuring a memorable guest experience.

Qualifications

• Read, write and understand English.
• Basic math and cash handling skills are required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and provide a friendly welcome.
• Assist guests with registration and issue unit keys.
• Provide information about the resort and local area attractions.
• Process cash and credit transactions following procedures.
• Balance cash receipts and cash handling responsibilities.
• Assist with checkout procedures and verify charges on folios.
• Reserve and confirm reservations for individuals or groups.

Skills

Professional appearance

Communication skills

Problem solving

Basic math

Multitasking

Attention to detail

Computer skills

Tools

Cash register / POS

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Solvang, CA. You will warmly welcome guests, assist with registration, issue keys, and provide information about the resort and local attractions.

You will handle cash/credit transactions, balance cash, and complete checkout procedures. You’ll quote room rates, respond quickly to inquiries, and help with reservations for individuals or groups, ensuring a memorable guest experience.