Resort Front Desk & Guest Experience Concierge

Village Camp; Amarillo (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employer-paid life insurance

401(k) with company match

PTO 80 hours + 11 holidays

Complimentary resort stays

Voluntary coverages (STD, LTD, etc.)

Job summary

Roberts Resorts & Communities is seeking a Front Desk Associate to warmly welcome guests, manage check-in/out, handle reservations, and address inquiries with professionalism.

You will support smooth daily operations, communicate via phone, email and chat, and coordinate with maintenance and leasing teams to ensure guest satisfaction and accurate records. Prior hospitality experience is a plus but not required.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, front desk operations, or hospitality is preferred but not required.
• Strong communication and multitasking abilities are essential.

Responsibilities

• Manage check-in and check-out procedures for guests and visitors.
• Handle reservations, inquiries, and walk-in requests.
• Maintain smooth front desk operations and organize files and records.
• Respond to guest inquiries via phone, email, and online chat.
• Coordinate with maintenance and team members to resolve issues promptly.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem-solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma or equivalent

Tools

Property management software

Microsoft Office

Job description

Roberts Resorts & Communities is seeking a Front Desk Associate to warmly welcome guests, manage check-in/out, handle reservations, and address inquiries with professionalism.

You will support smooth daily operations, communicate via phone, email and chat, and coordinate with maintenance and leasing teams to ensure guest satisfaction and accurate records. Prior hospitality experience is a plus but not required.