Guest Experience Front Desk Specialist

Roberts Resorts; Oak Forest (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employer-paid life insurance

401(k) with company match

Paid holidays and PTO

Complimentary resort stay

Job summary

Roberts Resorts in Oak Forest, IL, seeks a Front Desk Associate to welcome guests and manage check-in/out, reservations, and inquiries. You will handle payments, maintain records, and coordinate with maintenance to ensure smooth operations.

The role emphasizes high customer service standards, effective communication, and attention to detail in a fast-paced hospitality environment. A full-time on-site position with company benefits awaits the right candidate.

Qualifications

• Front desk experience or hospitality background preferred
• Proficient with computer systems and reservation software
• Strong communication and multitasking abilities

Responsibilities

• Check-in and check-out procedures for guests and residents.
• Handle reservations and guest inquiries promptly and accurately.
• Maintain organized records and protect confidential information.
• Coordinate with maintenance to address guest concerns and issues.
• Process payments and manage rent-related transactions using systems.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem-solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma or equivalent

Tools

Property management software

Microsoft Office

Job description

Roberts Resorts in Oak Forest, IL, seeks a Front Desk Associate to welcome guests and manage check-in/out, reservations, and inquiries. You will handle payments, maintain records, and coordinate with maintenance to ensure smooth operations.

The role emphasizes high customer service standards, effective communication, and attention to detail in a fast-paced hospitality environment. A full-time on-site position with company benefits awaits the right candidate.