Guest Experience Lead — Front Desk

Roberts Resorts; Apache Junction, Northern (AZ, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

PTO

Inclusive community

Complimentary stay

Job summary

Roberts Resorts in Apache Junction, AZ, seeks a Front Desk Associate to deliver outstanding guest service, manage check-ins/outs, reservations, and inquiries, and maintain smooth front desk operations.

Ideal candidates have a high school diploma and customer service experience; proficiency with property management software and MS Office is preferred; benefits include PTO and complimentary resort stays.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or front desk experience preferred but not required.
• Proficiency with computer systems and MS Office is desirable.

Responsibilities

• Manage check-in and check-out procedures and reservations.
• Address inquiries and provide outstanding guest service.
• Handle phone calls, emails, and online chats promptly and accurately.
• Maintain organized front desk files and records.
• Input meter readings and assist with billing where required.
• Coordinate with maintenance to address guest concerns.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma

Job description

Roberts Resorts in Apache Junction, AZ, seeks a Front Desk Associate to deliver outstanding guest service, manage check-ins/outs, reservations, and inquiries, and maintain smooth front desk operations.

Ideal candidates have a high school diploma and customer service experience; proficiency with property management software and MS Office is preferred; benefits include PTO and complimentary resort stays.