Guest Experience Specialist — Front Desk

Roberts Resorts & Communities; Amarillo (TX); Sur place; USD 17 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision coverage

Employer-paid life insurance

Voluntary coverages – STD, LTD, Accid.

PTO 80 hours + 11 paid holidays

401(k) with 3% company match

Complimentary resort stay

Résumé du poste

Roberts Resorts & Communities seeks a Front Desk Associate to be the welcoming first contact for guests, handling check-in/check-out, reservations, inquiries, and general front desk duties. You will manage communications, assist residents and visitors, and support smooth daily operations across our resorts.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced hospitality environment, with standard office software and property management

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, front desk operations, or hospitality preferred but not required.
• Proficiency with computer systems, including property management software and Microsoft Office, is desirable.
• Strong communication and interpersonal skills essential, with ability to multitask in a fast-paced environment.

Responsabilités

• Greet guests and manage check-in/check-out procedures.
• Handle reservations and guest inquiries promptly and accurately.
• Coordinate with maintenance to address guest concerns.
• Process rent, deposits, and payments using Rent Manager and Camp Spot platforms.
• Prepare and distribute resort communications and maintain organized records.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem solving

Organization

Computer proficiency

Positive attitude

Formation

High school diploma or equivalent

Outils

Property management software

Microsoft Office

Description du poste

Roberts Resorts & Communities seeks a Front Desk Associate to be the welcoming first contact for guests, handling check-in/check-out, reservations, inquiries, and general front desk duties. You will manage communications, assist residents and visitors, and support smooth daily operations across our resorts.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced hospitality environment, with standard office software and property management