Resort Front Desk Guest Experience Agent - Part-Time

MGM Resorts International; Springfield (MO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Company uniform with free dry cleaning

Wellness incentive programs

Discounts on hotel, F&B, retail and E-

Job summary

MGM Resorts International in Springfield is seeking a Front Desk Representative to welcome guests, manage arrivals and departures, and handle guest requests in a high‑volume resort setting. You will balance cash transactions, promote MGM Rewards, and coordinate with housekeeping to meet guest expectations.

Must have a High School Diploma and 6+ months cash handling; 1+ year front desk experience preferred; part‑time schedule Friday 9AM - 5:45PM, Sunday & Monday, 2PM - 10:45PM, including

Qualifications

• High School Diploma, GED or equivalent.
• 6+ Months of Prior Cash handling experience preferred.
• 1+ Years of Prior Relevant Face to face guest service experience preferred.
• Able and willing to work a Part-Time schedule: Friday 9AM - 5:45PM, Sunday & Monday, 2PM - 10:45PM and to include holidays, but have the open availability because the shifts could vary

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‑ins and all other tasks associated with guest room check‑ins and check‑outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‑free experience from start to finish

Skills

Guest service

Cash handling

Face-to-face service

Education

High School Diploma

Job description

MGM Resorts International in Springfield is seeking a Front Desk Representative to welcome guests, manage arrivals and departures, and handle guest requests in a high‑volume resort setting. You will balance cash transactions, promote MGM Rewards, and coordinate with housekeeping to meet guest expectations.

Must have a High School Diploma and 6+ months cash handling; 1+ year front desk experience preferred; part‑time schedule Friday 9AM - 5:45PM, Sunday & Monday, 2PM - 10:45PM, including