Resort Front Desk Concierge

Alterra Mountain Company; Town of Vermont, Northern (WI, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free skiing/riding privileges

Discounts at Ikon Pass destinations

Golf and recreation center membership

Vacation and sick time

Discounts on food and gear

Medical, dental, vision, insurance

401(k) plan with match

Paid parental leave

Employee housing

Job summary

Alterra Mountain Company’s Clay Brook at Sugarbush Resort in Vermont is seeking a Front Desk Agent. This full-time, year-round role offers morning 7am–3pm and evening 3pm–11pm shifts, with pay of $20 per hour.

You’ll greet guests, check in/out, answer questions, and support resort services to ensure an exceptional guest experience. Experience at a hotel/front desk is preferred but training is available; a friendly, professional attitude and reliable attendance are essential in this busy

Qualifications

• Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
• A professional personality is essential to this important service role.
• Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
• Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
• General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
• Timely and reliable attendance is absolutely essential.

Responsibilities

• Greeting owners/guests, answering phones, checking in/out, providing information about the resort and the Mad River Valley, processing charges in selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort's information systems and different departments.
• As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
• Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.

Skills

Customer service

Front desk

Professional demeanor

Flexible schedule

Cashier experience

Reservations systems

Tools

Reservations systems

General computer knowledge

Job description

Alterra Mountain Company’s Clay Brook at Sugarbush Resort in Vermont is seeking a Front Desk Agent. This full-time, year-round role offers morning 7am–3pm and evening 3pm–11pm shifts, with pay of $20 per hour.

You’ll greet guests, check in/out, answer questions, and support resort services to ensure an exceptional guest experience. Experience at a hotel/front desk is preferred but training is available; a friendly, professional attitude and reliable attendance are essential in this busy