Clay Brook Front Desk Agent

Schweitzer; Warren (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free ski pass

Health insurance

401(k) match

Parental leave

Employee housing

Discounts on gear

Paid time off

Job summary

Sugarbush Resort in Vermont seeks a Front Desk Agent for Clay Brook, a four-star slope-side residency. This full-time, year-round role features morning and evening shifts (7am–3pm and 3pm–11pm).

You will greet guests, handle check-ins/outs, answer questions, and process charges with care, ensuring a welcoming, professional experience at the resort. Prior hotel front desk experience is preferred but not required; training is possible.

Qualifications

• Experience at a hotel/front desk is preferred, but training may be provided.
• Maintain a friendly, helpful, and knowledgeable attitude while handling multiple demands.
• Availability for a flexible workweek including holidays and weekends.

Responsibilities

• Greet owners/guests, answer phones, and check in/out.
• Provide information about the resort and local area.
• Process charges and balance guest accounts using resort information systems.

Skills

Customer service

Professionalism

Communication

Flexibility

Attention to detail

Tools

SMS reservations system

Job description

Year RoundRESORT OVERVIEW:Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.Discounted rates at non-Alterra-owned Ikon Pass destinations.Golf and health & recreation center membership for eligible employees and their dependents.Vacation and sick time off to rest, relax, recharge, or recover.Generous discounts on food & beverage, apparel, and outdoor gear.Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.401(k) plan with generous company match.Paid parental leave of up to 6 weeks for eligible employees.Employee housing (subject to availability and commitment).POSITION SUMMARY:Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5- day/week opportunity with shifts in the morning and evenings! Morning shifts are from 7am to 3pm and evening shifts are from 3pm to 11pm. This job pays $20 per hour.RESPONSIBILITIES:Duties include: greeting owners/guests, answering phones, checking owners/guests in/out, providing information about the resort and the Mad River Valley, processing charges in selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort's information systems and different departments.As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.QUALIFICATIONS:Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.A professional personality is essential to this important service role.Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.Availability for a flexible workweek (including holidays and weekends) is necessary for the position.General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.Timely and reliable attendance is absolutely essential.Sugarbush Resort is an Equal Opportunity EmployerAn offer of employment may be contingent upon the results of a background, MVR, or criminal records checkEnglish