Clay Brook Front Desk Agent

Schweitzer; Waterbury (VT); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Free skiing privileges

Employee housing (subject to avail.)

Medical, dental, vision insurance

401(k) plan with match

Paid time off

Job summary

Sugarbush Resort is seeking a Front Desk Agent for Clay Brook, a four-star luxury slope-side residency in Lincoln Peak Village. This full-time, year-round role offers morning to evening shifts (7am–3pm, 3pm–11pm) and pays $20 per hour.

Responsibilities include greeting guests, answering phones, check-in/out, and providing information about the resort and Mad River Valley. The role requires a friendly, professional attitude and flexibility.

Qualifications

• Experience at a hotel/front desk is preferred, but training may be provided.
• Professional, friendly, and helpful demeanor required.
• General computer knowledge and cashier/customer service experience preferred.

Responsibilities

• Greet owners/guests and answer phones.
• Check owners/guests in/out and provide resort information.
• Process charges for resort products/services and balance accounts.

Skills

Customer service

Communication

Cashier experience

Reservations systems

Tools

SMS reservations systems

Job description

Year RoundRESORT OVERVIEW:Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.Discounted rates at non-Alterra-owned Ikon Pass destinations.Golf and health & recreation center membership for eligible employees and their dependents.Vacation and sick time off to rest, relax, recharge, or recover.Generous discounts on food & beverage, apparel, and outdoor gear.Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.401(k) plan with generous company match.Paid parental leave of up to 6 weeks for eligible employees.Employee housing (subject to availability and commitment).POSITION SUMMARY:Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5- day/week opportunity with shifts in the morning and evenings! Morning shifts are from 7am to 3pm and evening shifts are from 3pm to 11pm. This job pays $20 per hour.RESPONSIBILITIES:Duties include: greeting owners/guests, answering phones, checking owners/guests in/out, providing information about the resort and the Mad River Valley, processing charges in selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort's information systems and different departments.As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.QUALIFICATIONS:Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.A professional personality is essential to this important service role.Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.Availability for a flexible workweek (including holidays and weekends) is necessary for the position.General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.Timely and reliable attendance is absolutely essential.Sugarbush Resort is an Equal Opportunity EmployerAn offer of employment may be contingent upon the results of a background, MVR, or criminal records checkEnglish