Resort Front Desk Agent - Guest Experience Pro (Part-Time)

Alterra Mountain Company; Warren (VT); On-site; USD 23,000 - 32,000; Part time

Job summary

Sugarbush Resort, part of Alterra Mountain Company, is seeking Front Desk Agents for the Lodge at Lincoln Peak in Vermont. The part-time role runs two shifts from 2pm–10pm and focuses on delivering exceptional guest service at check-in/out, information provision, and smooth operations.

Ideal candidates will be professional, personable, fluent in English, with basic computer skills and a willingness to work a flexible schedule including holidays and weekends. Training is provided as needed.

Qualifications

• Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
• A professional personality is essential for this service role.
• Front Desk Agents must maintain a friendly, responsive, helpful and knowledgeable attitude.
• Availability for a flexible workweek (including holidays and weekends) is necessary.
• General computer knowledge and cashier/customer service experience is preferred; SMS or other reservations systems are a plus.
• Timely and reliable attendance is essential.
• Must be able to work flexible hours and overtime during busy periods.
• Requires repetitive data entry and long periods of standing, with occasional lifting of luggage up to 20 lbs.

Responsibilities

• Greet guests, answer phones, check guests in/out, and provide information about the resort and the Mad River Valley.
• Process charges for resort products/services and respond to guest needs, balancing guest accounts.
• Work with the resort's information systems while maintaining courteous, guest-first service.
• As a primary guest service contact, perform tasks in a welcoming and professional manner.
• Print lift tickets for groups and guests during the winter season.

Skills

Front Desk Experience

Customer Service

English Proficiency

Flexible Schedule

Cashier/POS

SMS Reservations System

Tools

SMS Reservations System

Job description

Sugarbush Resort, part of Alterra Mountain Company, is seeking Front Desk Agents for the Lodge at Lincoln Peak in Vermont. The part-time role runs two shifts from 2pm–10pm and focuses on delivering exceptional guest service at check-in/out, information provision, and smooth operations.

Ideal candidates will be professional, personable, fluent in English, with basic computer skills and a willingness to work a flexible schedule including holidays and weekends. Training is provided as needed.