Guest Experience Front Desk Agent - Resort & Wellness Perks

Alterra Mountain Company; Warren (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness program

Resort discounts

Health club membership

Job summary

Sugarbush Resort is seeking Front Desk Agents at the Lodge at Lincoln Peak to provide outstanding guest service in a welcoming, professional environment. Roles include full-time (5 shifts) or part-time (2 shifts) with shifts from 2pm-10pm, and a pay rate of $20/hour.

Previous hotel/front desk experience is preferred and training is available. Candidates should be friendly, patient, and able to balance multiple tasks while delivering a high level of guest satisfaction.

Qualifications

• Experience at a hotel/front desk is preferred, with training available for the right candidate.
• Professional personality essential for high level guest service.
• Ability to maintain a friendly, helpful attitude while handling multiple demands.

Responsibilities

• Greet guests, answer phones, check in/out, and share information about the resort and Mad River Valley.
• Process charges for resort products/services, balance guest accounts, and use resort information systems.
• Provide warm, professional guest service and put guests' interests first.
• Ensure accurate, prompt service while maintaining courtesy and hospitality.
• Print lift tickets for groups and guests during peak season.

Skills

Front desk experience

Customer service

English proficiency

Flexible schedule

Cashier experience

Hospitality mindset

Phone etiquette

Reservations systems experience

Attendance reliability

Tools

Reservations systems

Job description

Sugarbush Resort is seeking Front Desk Agents at the Lodge at Lincoln Peak to provide outstanding guest service in a welcoming, professional environment. Roles include full-time (5 shifts) or part-time (2 shifts) with shifts from 2pm-10pm, and a pay rate of $20/hour.

Previous hotel/front desk experience is preferred and training is available. Candidates should be friendly, patient, and able to balance multiple tasks while delivering a high level of guest satisfaction.