Front Desk Agent — Warm, Guest-First Ski Resort

Sugar Bowl; California; Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) plan

Paid sick time

Employee Assistance Program (EAP)

Professional development

Free ski passes

Employee discounts

Job summary

Sugar Bowl Resort is seeking a warm, detail-oriented Hotel Front Desk Agent to greet guests, manage check-ins/check-outs, and handle reservations for rooms and rentals. You’ll promote services, assist with concierge-style requests, and ensure each stay is memorable with a friendly, professional presence.

The role requires a high school diploma, English fluency, strong customer service skills, and the ability to work mornings or nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Hospitality experience or training is a plus, but attitude and willingness to learn matter.
• Team player in a fast-paced, guest-focused environment.
• Fluent in reading, writing, and speaking English.
• Comfortable with basic arithmetic and handling guest charges.
• Able to work varied shifts, including weekends and holidays.
• Familiarity with the surrounding area helpful.
• PMS experience is a plus.

Responsibilities

• Manage spa booking requests and schedule guest appointments accurately and efficiently.
• Address guest concerns with professionalism and empathy, resolving issues with appropriate solutions.
• Answer phones and manage reservations for hotel rooms and property rentals.
• Process deposits, cancellations, and guest correspondence.
• Handle guest check-ins and check-outs with accuracy and a smile.
• Assist guests with concierge-style recommendations and requests.
• Relay messages and respond promptly to guest needs.
• Greet every guest warmly and set a positive tone for their stay.
• Address and resolve guest concerns with patience and professionalism.
• Generate reports and maintain accurate guest records.
• Respond to emergency procedures as needed.
• Promote the hotel and resort to help maximize room revenue.
• Help maintain clean, welcoming common areas.
• Support other hotel departments as needed.

Skills

Customer service

Team player

Telephone etiquette

English fluency

Attention to detail

Cash handling

Education

High school diploma or equivalent

Tools

PMS system

Job description

Sugar Bowl Resort is seeking a warm, detail-oriented Hotel Front Desk Agent to greet guests, manage check-ins/check-outs, and handle reservations for rooms and rentals. You’ll promote services, assist with concierge-style requests, and ensure each stay is memorable with a friendly, professional presence.

The role requires a high school diploma, English fluency, strong customer service skills, and the ability to work mornings or nights, weekends, and holidays.