Guest Experience Specialist - Luxury Resort Front Desk

Auberge Collection; Waimea/Kamuela (HI); On-site; USD 30,000 - 36,000; Full time

Job summary

Mauna Lani, part of the Auberge Collection, is seeking a Guest Service Attendant to be the guests' first impression and set the tone for the stay. You will handle front office duties and guest services in a fast-paced luxury environment on the Island of Hawaii.

Previous front office experience in a luxury hotel is preferred. You will welcome guests, assist with check-in/out, address inquiries, manage reservations, and coordinate with hotel departments to ensure a seamless guest experience.

Qualifications

• Any combination of education and experience that provides the required knowledge, skills, and ability.
• High school graduate.
• Previous hospitality and cashiering experience preferred in a similar setting.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Skills

Interpersonal skills

Communication skills

Front office experience

Hotel management systems

Computer skills

Education

High school graduate

Job description

Mauna Lani, part of the Auberge Collection, is seeking a Guest Service Attendant to be the guests' first impression and set the tone for the stay. You will handle front office duties and guest services in a fast-paced luxury environment on the Island of Hawaii.

Previous front office experience in a luxury hotel is preferred. You will welcome guests, assist with check-in/out, address inquiries, manage reservations, and coordinate with hotel departments to ensure a seamless guest experience.