Luxury Front Desk Associate – Guest Experience, Hawaii

Mauna Lani, Auberge Collection; Waimea/Kamuela (HI); On-site; USD 30,000 - 36,000; Full time

Job summary

Mauna Lani – Auberge Collection is seeking a Guest Service Attendant to greet guests and manage front office tasks in a luxury Hawaii resort. You will handle check-ins, inquiries, reservations, and guest requests to ensure a premium guest experience.

The role emphasizes high service standards, strong communication, and the ability to work in a fast-paced, high-volume environment with prior experience in luxury hotels preferred.

Qualifications

• Hospitality and cashiering experience preferred.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Welcome guests upon arrival and assist with check-in/check-out.
• Provide information about hotel services, attractions, and amenities.
• Manage room reservations and assist with assignments.
• Address guest inquiries and resolve issues promptly and professionally.
• Serve as a liaison between guests and hotel departments, ensuring accurate records.

Skills

Interpersonal communication

Customer service

Cashiering

Multi-tasking

Hospitality systems

Basic computer skills

Education

High school graduate

Job description

Mauna Lani – Auberge Collection is seeking a Guest Service Attendant to greet guests and manage front office tasks in a luxury Hawaii resort. You will handle check-ins, inquiries, reservations, and guest requests to ensure a premium guest experience.

The role emphasizes high service standards, strong communication, and the ability to work in a fast-paced, high-volume environment with prior experience in luxury hotels preferred.