Resort Driver (Part-Time)

CIVANA Wellness Resort & Spa; Carefree (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary shift meal

Team member & Friends & Family resort\

Staff rates on resort stays

Job summary

CIVANA Wellness Resort & Spa seeks a friendly Shuttle Driver to assist guests with luggage, manage airport shuttles, and provide courteous transportation services. You will greet guests on arrival and departure, coordinate pickup/drop-off options, and help with lobby coverage while ensuring safety and excellent guest experiences.

Ideal candidates have prior customer service experience, hospitality background, and strong communication skills.

Qualifications

• Previous customer service experience required.
• Hospitality experience preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Ability to interact with guests tactfully and diplomatically.
• Licensed to drive a motor vehicle; must be at least 21 years old.

Responsibilities

• Assist guests with luggage and airport shuttle/drop-off arrangements.
• Provide lobby doors coverage and greeting for arriving/departing guests.
• Communicate pickup and drop-off options to guests via email or text.
• Transport guests safely along predefined routes with courteous service.
• Complete daily logs and any required vehicle reports.

Skills

Customer service

Hospitality experience

Communication skills

Multitasking

Flexibility

Guest interaction

Job description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas
• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat
• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa
• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award
• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
• 2024, 2023, 2022 OpenTable Diners' Choice Award
• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
• 2023 Men’s Health Travel Awards - Top Relaxation Destination
• AAA Four Diamond Rating
• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming
• Complimentary shift meal
• Team member referral bonus
• Generous Team Member & Friends & Family Resort rates and discounts

IDEAL CANDIDATE

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with an open mind, exceptional interpersonal skills, and attention to detail.

Summary

Responsibilities include assisting guests with luggage, drop off and pick up at airport for shuttle and sedan service, communicating to guests about pick up or drop off options, introduction to guests via email or text, meeting and greeting guests upon arrival and departure, as well as, providing lobby doors coverage. Greeting arriving guests and retrieving their luggage.

Essential Functions

• Driver will pickup and drop off passengers at the airport.
• Text or email guest on day off arrival and re-confirm the scheduled transportation
• Safely transport passengers along predefined assigned routes in a courteous, timely, and reliable manner while providing exceptional customer service at all times
• Comply with all traffics laws and regulations, and instructions from dispatch
• Complete required written reports and documentation related to the performance of duties and the vehicle being operated
• Completing daily logs of operational issues for record keeping and trend analysis purposes

Requirements

• Must be licensed to drive a motor vehicle
• Must be at least 21 years of age
• Previous customer service experience required
• Hospitality experience preferred.
• Strong verbal and written communication skills
• True desire to satisfy the needs of others in a fast-paced environment
• Ability to interact with all guests, internal and external, effectively with tact and diplomacy
• Strong follow through skills
• Ability to handle multiple tasks at once
• Basic proficiency in working with computersAvailable to work a flexible schedule, including weekends and holidays

Physical Requirements

• Ability to lift, carry, push, and/or pull guest luggage weighing up to 50 pounds multiple times per shift
• Frequent bending, twisting, reaching, and loading/unloading of luggage
• Ability to stand and walk for extended periods of time
• Ability to enter and exit resort vehicles repeatedly throughout shift
• Ability to work outdoors in varying weather conditions, including heat
• Ability to safely operate resort vehicles for extended periods

This position requires the ability to perform these essential functions with or without reasonable accommodation.