Bell Attendant (Full Time)

CIVANA Wellness Resort & Spa; Carefree (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

CIVANA Wellness Resort & Spa seeks dedicated individuals for a guest service role. Responsibilities include greeting guests, operating shuttles, and ensuring a welcoming entrance experience. Candidates should have strong communication skills and a clean driver’s license.

The position demands physical stamina, with a focus on providing exceptional service in a fast-paced environment. Ideal candidates will maintain the CIVANA culture and aesthetic while assisting guests with their needs.

Qualifications

• Experience in a fast-paced hospitality environment.
• Ability to stand and walk for extended periods.
• Skills in baggage handling and guest services.

Responsibilities

• Greet guests and offer assistance.
• Operate courtesy shuttle.
• Park and retrieve guest cars safely.
• Provide room escorts and resort tours.
• Perform basic maintenance on bicycles.
• Maintain cleanliness of lobby and entrance.

Skills

Strong verbal and written communication skills

Desire to satisfy the needs of others

Effective interaction with guests

Strong follow-through skills

Ability to handle multiple tasks

Clean driver’s license

Ability to lift heavy luggage

Education

High school diploma or GED equivalent

Job description

IDEAL CANDIDATE

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high‑growth company looking for hyper‑organized, efficient, forward‑thinking problem‑solvers with an open mind, exceptional interpersonal skills, and attention to detail.

RESPONSIBILITIES

• Greet guests in a friendly manner and offer assistance with luggage
• Operate courtesy shuttle
• Provide lobby door coverage
• Park and retrieve guest cars in a safe and courteous manner
• Baggage handling, delivery, pick up and storage
• Offer room escorts and resort tours to arriving guests
• Communicate with other departments in a friendly and professional manner
• Be aware of local attractions and restaurants and make recommendations to guests
• Accurately communicate with other shifts regarding issues arising from day‑to‑day operations
• Deliver room drops, amenities, ice and any other guest requests or group items
• Sign in and out of complimentary guest bikes and perform basic maintenance on bikes
• Keep front drive, bell area, bell carts and lobby entrance clean and presentable
• Maintain a positive attitude and take initiative
• Assist with the training and coaching of new hires
• Assist to maintain lobby and patio furniture, cushions, pillows, and décor
• Attend and embrace CIVANA training and development courses
• Maintain the distinct CIVANA aesthetic, appearance, atmosphere and culture
• Monitor and refresh lobby water station as needed
• Other duties as required

QUALIFICATIONS

• Strong verbal and written communication skills
• True desire to satisfy the needs of others in a fast‑paced environment
• Ability to interact with all guests, internal and external, effectively with tact and diplomacy
• Strong follow‑through skills
• Ability to handle multiple tasks at once
• Clean driver’s license with at least two years driving experience on a full license
• Ability to lift heavy luggage and stand/walk for an extended period of time

EDUCATION

• High school diploma or GED equivalent

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Ability to stand and walk for extended periods (up to 8+ hours per shift)
• Ability to lift, carry, push, and/or pull up to 50–75 pounds regularly (guest luggage, equipment)
• Ability to push and maneuver loaded luggage carts (100+ pounds)
• Ability to bend, stoop, kneel, twist, and reach as needed
• Ability to walk long distances across the property, including stairs and uneven surfaces
• Ability to work outdoors in varying weather conditions, including heat and sun exposure
• Ability to load/unload guest luggage and move quickly to respond to guest needs