Resort Bellperson & Guest Concierge

Hawks-Cay-Resort; Duck Key (FL); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on resort amenities

Job summary

Hawks Cay Resort in Marathon, FL seeks a dedicated Bellperson to warmly welcome guests, assist with luggage, guide them to rooms, and deliver amenities. You will provide accurate information on resort facilities, local attractions, and services while maintaining a neat bell desk and professional demeanor.

Responsibilities include assisting with parking, handling guest requests, coordinating wake-up calls, and supporting concierge reservations.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality or customer service preferred but not required.
• Excellent communication and interpersonal skills.
• Friendly, helpful, and professional attitude.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Basic knowledge of the local Florida Keys area, amenities, and attractions preferred.
• Ability to stand, walk, and lift for extended periods.

Responsibilities

• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Assist guests with luggage, guide them to their rooms, and provide any needed support.
• Deliver and retrieve guest items (luggage, packages, amenities, etc.) promptly and efficiently.
• Provide accurate information about resort facilities, amenities, local attractions, and services.
• Escort guests to their rooms and explain key room features and resort amenities.
• Assist with parking and retrieving guest vehicles when valet services are required.
• Handle guest requests for additional services, including transportation arrangements and recommendations for local dining and activities.
• Maintain a neat and organized bell desk, ensuring luggage carts, keys, and other equipment are readily available.
• Address guest concerns or complaints professionally and elevate issues to management when necessary.
• Assist with loading and unloading luggage at the resort entrance or transportation areas.
• Treat all guest belongings with care and ensure security at all times.
• Support special guest needs, such as coordinating wake-up calls or room service requests.
• Provide support to the concierge team as needed with reservations and guest inquiries.
• Maintain a professional appearance and demeanor at all times.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Hospitality

Multitasking

Professionalism

Education

High school diploma

Job description

Hawks Cay Resort in Marathon, FL seeks a dedicated Bellperson to warmly welcome guests, assist with luggage, guide them to rooms, and deliver amenities. You will provide accurate information on resort facilities, local attractions, and services while maintaining a neat bell desk and professional demeanor.

Responsibilities include assisting with parking, handling guest requests, coordinating wake-up calls, and supporting concierge reservations.