Bellperson

EOS Hospitality; Duck Key (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

EOS Hospitality is seeking a Bellperson for Hawks Cay Resort in Florida. This role involves providing exceptional guest service by assisting with luggage, greeting guests, and enhancing their overall experience. A warm demeanor and strong interpersonal skills are essential.

Qualifications include a high school diploma, excellent communication abilities, and a friendly attitude. The position offers a fast-paced environment where multitasking is crucial and requires physical endurance. This is an opportunity to be part of a dynamic hospitality team.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Ability to lift and carry heavy luggage.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet guests upon arrival with a warm demeanor.
• Assist guests with luggage and guide them to their rooms.
• Provide information about hotel facilities and local attractions.

Skills

Excellent communication and interpersonal skills

Friendly, helpful, and professional attitude

Strong organizational and time-management skills

Education

High school diploma or equivalent

Job description

Hawks Cay Resort, 61 Hawks Cay Blvd, Marathon, FL 33050, USA

The Bellperson provides exceptional guest service by assisting with luggage, greeting guests upon arrival, and delivering a range of services designed to enhance the guest experience. This role plays a key part in ensuring that guests feel welcomed, valued, and well-supported during their stay.

Key Responsibilities

• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Assist guests with luggage, guiding them to their rooms and providing any needed assistance.
• Deliver and retrieve guest items (such as luggage, packages, or amenities) promptly and efficiently.
• Provide guests with information about hotel facilities, amenities, local attractions, and services.
• Escort guests to their rooms, explaining room features and hotel amenities.
• Assist with parking and retrieving guest vehicles as required (if valet services are offered).
• Handle guest requests for additional services, such as arranging transportation or providing recommendations for local dining and activities.
• Maintain a neat and organized bell desk, ensuring that all necessary equipment (e.g., luggage carts, keys) is readily available.
• Handle guest complaints or concerns with professionalism and elevate issues to management if necessary.
• Assist with loading and unloading luggage at the hotel entrance or transportation area.
• Ensure that guests' personal belongings are treated with care and security.
• Assist with special guest needs, such as arranging for wake‑up calls or coordinating room service requests.
• Provide support to the concierge team as needed, assisting with reservations or guest inquiries.
• Maintain a professional appearance and demeanor at all times.

Qualifications

• High school diploma or equivalent (preferred).
• Previous experience in hospitality or customer service (preferred but not required).
• Excellent communication and interpersonal skills.
• Friendly, helpful, and professional attitude.
• Strong organizational and time‑management skills.
• Ability to lift and carry heavy luggage (up to a certain weight limit).
• Ability to work in a fast‑paced environment and manage multiple tasks.
• Basic knowledge of the local area, amenities, and attractions (preferred).
• Ability to stand, walk, and lift for extended periods.

Physical Requirements

• Must be able to lift and carry luggage (often weighing between 20-50 pounds, depending on guest needs).
• Ability to walk, stand, and bend for extended periods.
• Must be able to navigate stairs or ramps in the hotel or resort setting.
• Work typically takes place in the hotel lobby, guest rooms, or transportation areas.
• May involve working outdoors (in valet areas or with outdoor arrivals) or in varying weather conditions.
• Often requires working in high‑traffic areas and interacting with a wide range of guests.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.