Resort Bell Desk & Guest Service Associate

Fortune Bay Resort Casino; Tower (MN); On-site; USD 15,000 - 19,000; Part time

Job summary

Fortune Bay Resort Casino in Tower, MN is seeking a Part-Time Bell Person to assist guests with luggage, greet arrivals, and provide resort information. You will help maintain a welcoming lobby, support curbside loading, and ensure a positive guest experience in a fast-paced resort setting.

The role emphasizes friendly, professional service, physical tasks, and teamwork while adhering to resort policies. Prior hospitality experience is a plus, and the environment includes varied weather and

Qualifications

• Ability to lift and carry luggage: frequently up to 50 lbs. and periodically up to 75 lbs.
• Must perform physical tasks.
• Experience in a resort/hotel/casino setting is a plus; customer service experience preferred but not required.

Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Assist guests with luggage and provide information about the resort�s amenities and services.
• Maintain a clean and orderly lobby and entrance area.
• Respond promptly to guest inquiries and requests with a focus on customer service and satisfaction.
• Help with departure process and relocation of luggage as needed.

Skills

Luggage handling

Customer service

Job description

Fortune Bay Resort Casino in Tower, MN is seeking a Part-Time Bell Person to assist guests with luggage, greet arrivals, and provide resort information. You will help maintain a welcoming lobby, support curbside loading, and ensure a positive guest experience in a fast-paced resort setting.

The role emphasizes friendly, professional service, physical tasks, and teamwork while adhering to resort policies. Prior hospitality experience is a plus, and the environment includes varied weather and