Resort Assistant Manager

RiseMe; Hawaii; On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

On-site Physical Therapist

Gym access (indoor/outdoor)

Holidays & paid time off

Robust Benefit Plan

Company Match 401K

Job summary

FOUR SEASONS RESORT Hualālai seeks a Resort Assistant Manager to supervise Front Office operations, mentor staff, and ensure exceptional guest experiences from arrival through departure.

The role combines operational leadership with hands‑on guest engagement, requiring a passion for hospitality and strong problem‑solving abilities. Join a luxury resort known for world‑class service and a supportive team culture.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience required.
• Strong understanding of luxury hospitality standards and guest service excellence.
• Knowledge of Front Desk operations, reservations systems, and hotel technology platforms.

Responsibilities

• Lead and support Front Desk operations during assigned shifts.
• Welcome, register, and assist guests throughout their stay with personalized experiences.
• Coach, motivate, and guide Front Desk Receptionists and Rooms Controllers.
• Coordinate arrivals, departures, room assignments, and special guest requests.
• Review daily arrivals and ensure proper handling of VIP, return, and group guests.
• Resolve guest concerns with professionalism, empathy, and efficiency.
• Ensure compliance with financial, billing, cash handling, and credit procedures.
• Respond to guest inquiries regarding resort services, amenities, activities, and local recommendations.
• Utilize hotel systems to manage reservations, room blocking, reporting, and guest information.
• Act as a leader on duty, responding to emergencies when senior leaders are unavailable.
• Collaborate with Housekeeping, Concierge, Bell Services, Reservations, and other departments for seamless guest experiences.

Skills

Front Office Leadership

Guest service excellence

Communication skills

Problem-solving

Team coaching

Education

Bachelor’s degree or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

RESORT ASSISTANT MANAGER

The Resort Assistant Manager is a key leader within our Front Office team, responsible for supervising Front Desk operations during assigned shifts while ensuring exceptional guest experiences from arrival through departure. This position serves as a primary point of contact for guests, supports and mentors Front Desk team members, and acts as a leader on duty to ensure the safety, security, satisfaction, and wellbeing of both guests and employees.

This role combines operational leadership with hands‑on guest engagement, requiring a passion for hospitality, strong problem‑solving abilities, and a commitment to delivering world‑class service.

What you’ll do

• Lead and support Front Desk operations during assigned shifts.


• Welcome, register, and assist guests throughout their stay while ensuring personalized and memorable experiences.


• Coach, motivate, and provide guidance to Front Desk Receptionists and Rooms Controllers.


• Coordinate arrivals, departures, room assignments, and special guest requests.


• Review daily arrivals and ensure proper handling of VIP, return, and group guests.


• Resolve guest concerns with professionalism, empathy, and efficiency.


• Ensure compliance with financial, billing, cash handling, and credit procedures.


• Perform guest check‑in and check‑out transactions accurately and efficiently.


• Respond to guest inquiries regarding resort services, amenities, activities, and local recommendations.


• Utilize hotel systems to manage reservations, room blocking, reporting, and guest information.


• Act as a leader on duty, responding appropriately to emergency and safety situations when senior leaders are unavailable.


• Collaborate closely with Housekeeping, Concierge, Bell Services, Reservations, and other resort departments to ensure seamless guest experiences.

What to bring

• College degree or equivalent combination of education and experience.


• Minimum two years of hotel leadership or management experience, preferably within Front Office operations.


• Strong understanding of luxury hospitality standards and guest service excellence.


• Knowledge of Front Desk operations, reservations systems, and hotel technology platforms.


• Exceptional communication, organizational, and interpersonal skills.


• Ability to remain calm, professional, and solution‑oriented in a fast‑paced environment.


• Strong financial awareness and attention to detail.


• Ability to read, write, and speak English fluently.

Join our ‘OHANA & enjoy our amazing benefits:

• Salary Range: $65,000 - $79,000


• An on-site Physical Therapist


• 24-hour access to Indoor and Outdoor Gym


• Holiday, Vacation & Sick pay


• Robust Benefit Plan


• Company Match 401K Plan


• Laundered Employee Uniform


• Free employee meals prepared by the Four Seasons Culinary ‘Ohana


• Complimentary stays at Four Seasons Worldwide


• Training and Development Opportunities


• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal