Activities Reservation Agent

Priority Dispatch Corp.; Jay (VT); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Season passes

Paid sick time

401k match

Recognition programs

Free meals

Job summary

Jay Peak Resort Properties is seeking an Activities-Reservations Agent to handle lodging and resort activity reservations, answer guest calls, and respond to emails. You’ll upsell on-property amenities, explain packages, and verify availability, deposits, and policies.

Strong customer service, clear communication, and familiarity with basic MS Office and Maestro are required. This is a winter resort role with varied shifts.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Professional customer service and telephone etiquette.
• Ability to use Excel and Word; familiarity with Maestro software.
• Strong verbal and written communication; guest-focused.
• Must be able to learn and work with GDS providers.

Responsibilities

• Answer incoming calls for lodging reservations and resort activities.
• Upsell lodging guests to on-resort amenities.
• Handle email inquiries; process deposits and confirmations.
• Explain policies and packaging options; verify availability.
• Maintain knowledge of lodging specials and resort events.
• Use multiple property software programs to fulfill guest needs.

Skills

Customer service

Telephone etiquette

GDS knowledge

Sales skills

Computer skills

Education

High school diploma or GED

Tools

Maestro software

Excel

Word

GDS providers

Job description

WHY WORK AT JAY PEAK?We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GETWage: $17.76 per hourPaid Sick Time401k program eligibility with employer match after a year of employment with 1,000 hours of serviceFREE or deeply discounted season passes for you and your dependentsEmployee Recognition Programs (including daily, monthly, yearly, and seniority programs)Seasonal employee partiesRegular free employee breakfasts/lunches, family events, and partiesFor a full listing of employee perks both on and off-property, click hereSUMMARYThe Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets.ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts.Answers incoming calls for Resort Activities Center.Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations.Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival.Assist guests in best understanding the Resort’s various lodging accommodations, packaging options available & on property amenities.Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.Maintain current knowledge of lodging specials, sell rates & Resort events.Obtain beneficial information from incoming callers, offering effective tracking for resort sales.Maximize potential room revenue by following specified selling guidelines.Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.COMPUTER SKILLSAbility to use multiple property software programs to successfully complete guest needs.OTHER QUALIFICATIONSProfessional customer service/communication skills & telephone etiquette.Ability to retain and explain details patiently to callers.Ability to learn and work with GDS Providers.Must be willing to adapt to constant changes in a fast-paced environment.Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training).Sales skills and good customer service manner.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit and use hands to finger, handle or feel. The employee is occasionally required to walk. Specific vision requirements of this job include close vision and color vision.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.RESORT CONDITIONSThis is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays