Resort Activities Lead - Guest Experience & Training

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

EAP - Employee Assistance Program

PTO - Paid Time Off

Travel Benefits, Discounts & FREE Vac

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations is seeking a Recreation Supervisor to oversee resort activities and amenities, supervise staff, and ensure guest satisfaction. You will manage cash handling, inventory, and promotional communications while contributing to a high-quality guest experience at our Orlando-area properties.

The role requires a high school diploma, hospitality experience, and strong customer service skills; CPR/First Aid is preferred and a valid driver's license is required.

Qualifications

• High school diploma or equivalent is required.
• Experience in recreation management and/or supervision is preferred.
• CPR/First Aid training is a plus; valid driver license required at 18+.

Responsibilities

• Oversee planning and execution of resort activities and amenities; supervise, hire, train, schedule, and evaluate staff.
• Develop activity/event promotional communications and ensure proper distribution.
• Order, receive, inventory, and stock supplies and merchandise.
• Conduct cash handling, balance cash bank, and daily deposits; manage vendor and guest relations.

Skills

Verbal & written comms

Decision making

Customer service & cash handling

Inventory experience

Cash register operation

Resort information communication

Team collaboration

Education

High school diploma or equivalent

Recreation management/supervision experience

Resort/water park/fitness/retail experience a plus

Job description

Holiday Inn Club Vacations is seeking a Recreation Supervisor to oversee resort activities and amenities, supervise staff, and ensure guest satisfaction. You will manage cash handling, inventory, and promotional communications while contributing to a high-quality guest experience at our Orlando-area properties.

The role requires a high school diploma, hospitality experience, and strong customer service skills; CPR/First Aid is preferred and a valid driver's license is required.