Resort Marketing & Programs Manager — Guest Experience

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking a Manager of Resort Operations Programs, Marketing & Development to lead the development and management of resort marketing programs, social media, and digital guest experiences across the portfolio.

The role partners with Resort Operations, Brand Management, and external vendors to ensure programs meet brand standards and drive guest engagement. Occasional travel and on-site collaboration are expected.

Qualifications

• Bachelor's degree in Marketing, Hospitality, Business, Communications, or related field preferred.
• Minimum of four years in marketing, digital marketing, hospitality operations, or project management.

Responsibilities

• Coordinate development and implementation of resort marketing collateral and guest communications.
• Oversee resort social media accounts and content calendars.
• Monitor social media metrics and provide regular reporting and recommendations.
• Partner with resort leadership to identify marketing opportunities and content.
• Collaborate with Brand Management to align collateral with brand standards.
• Support development and maintenance of resort programs and guest experience initiatives.
• Manage digital guest experience platforms and content updates across resort locations.
• Coordinate project timelines and communications with internal teams and approved vendors.

Skills

Social media management

Content strategy

Digital content

Performance analytics

Education

Bachelor's degree

Tools

Excel

PowerPoint

Outlook

SharePoint

Job description

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking a Manager of Resort Operations Programs, Marketing & Development to lead the development and management of resort marketing programs, social media, and digital guest experiences across the portfolio.

The role partners with Resort Operations, Brand Management, and external vendors to ensure programs meet brand standards and drive guest engagement. Occasional travel and on-site collaboration are expected.