Retail & F&B Sales Associate – Golf & Guest Service

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Holiday Inn Club Vacations in Orlando is seeking a guest-focused associate to greet guests, assist with F&B and retail requests, and support golf-related services. You will process transactions, maintain stock on the outlet floor, and help with displays while delivering on-brand service.

The ideal candidate has a high school diploma or GED, strong English communication, and the ability to work in a fast-paced, cross-functional environment that blends retail and F&B with guest interactions.

Qualifications

• Must have superior guest relations skills and the ability to answer guest inquiries.
• Cross-functional work in retail and F&B, with knowledge of golf products, protocols, nomenclature, and sales points.
• Ability to accurately handle payment transactions and maintain accuracy.
• Excellent verbal and written communication in English.

Responsibilities

• Greets all guests and provides outstanding on-brand customer service, by enhancing the guest experience.
• Assist guests with requests for, and respond to questions about, F&B product and retail sales.
• Ringing up sales at registers for food, retail and other product.
• Arranging displays to showcase targeted items.
• Processing, replenishing merchandise, monitoring floor stock and assisting with floor moves and displays.

Skills

Guest relations

Cash handling

Communication skills

Sales & upselling

Retail & F&B knowledge

English proficiency

Patience & problem resolution

Bilingual (plus)

Education

High school diploma or GED

Cash-handling experience

Job description

Holiday Inn Club Vacations in Orlando is seeking a guest-focused associate to greet guests, assist with F&B and retail requests, and support golf-related services. You will process transactions, maintain stock on the outlet floor, and help with displays while delivering on-brand service.

The ideal candidate has a high school diploma or GED, strong English communication, and the ability to work in a fast-paced, cross-functional environment that blends retail and F&B with guest interactions.