Recreation Supervisor

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

EAP - Employee Assistance Program

PTO - Paid Time Off

Travel Benefits, Discounts & FREE Vac

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations is seeking a Recreation Supervisor to oversee resort activities and amenities, supervise staff, and ensure guest satisfaction. You will manage cash handling, inventory, and promotional communications while contributing to a high-quality guest experience at our Orlando-area properties.

The role requires a high school diploma, hospitality experience, and strong customer service skills; CPR/First Aid is preferred and a valid driver's license is required.

Qualifications

• High school diploma or equivalent is required.
• Experience in recreation management and/or supervision is preferred.
• CPR/First Aid training is a plus; valid driver license required at 18+.

Responsibilities

• Oversee planning and execution of resort activities and amenities; supervise, hire, train, schedule, and evaluate staff.
• Develop activity/event promotional communications and ensure proper distribution.
• Order, receive, inventory, and stock supplies and merchandise.
• Conduct cash handling, balance cash bank, and daily deposits; manage vendor and guest relations.

Skills

Verbal & written comms

Decision making

Customer service & cash handling

Inventory experience

Cash register operation

Resort information communication

Team collaboration

Education

High school diploma or equivalent

Recreation management/supervision experience

Resort/water park/fitness/retail experience a plus

Job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Recreation Supervisor will be responsible for the supervision of outlet staff, ensuring guest satisfaction, and maintains service standards, cash control accountabilities and cleanliness of all associated areas including Recreation, Arcade, Fitness Center, Pool Cabanas and all outdoor amenities. Individual will assist in the hiring and training of all new hires and will be accountable for inventory, ordering and stocking. Position attends to all of the day-to-day operations of arcade, organized activities, fitness center, pools and outdoor amenities.

COMPANY BENEFITS

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP - Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS

• Oversee the planning and execution of resort activities and amenities. Supervise, hire, train, schedule and evaluate staff; oversee day-to-day department operations.
• Assist in the development of activity/event promotional communications and ensure proper distribution.
• Order, receive, inventory, and stock supplies and merchandise.
• Conducting retail transactions and reconciliation of cash handling
• Responsible for cash bank and daily deposits; vendor and guest relations.

Supervisory Responsibilities

• Oversee and coordinate the training, scheduling, and performance of staff members. Provide information beneficial to guest satisfaction. Ensure the department is organized and staffed correctly.

EDUCATION And/or EXPERIENCE

• High school diploma or equivalent
• Experience in recreation management and/or supervision preferred
• Previous experience in resort activities, water park operations, fitness and/or retail operations a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

• CPR/First Aid training preferred
• Must be at least 18 years old with a valid Driver License

Qualifications

• Strong verbal and written communication skills
• Moderate decision-making is required under limited supervision.
• Excellent customer service skills and cash handling experience required.
• Previous inventory experience preferred but not necessary
• Must know how to operate a cash register and adding machine.
• Must be able to communicate basic resort information to owners and guests.
• Participates in proactive team efforts to achieve departmental and company goals.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.