Resort Activities Lead: Create Memorable Guest Experiences

Concord Hospitality Enterprises Co.; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

Concord Hospitality Enterprises Co. is seeking a Resort Activities Manager to lead daily guest programs, focusing on safety, engagement, and seamless service across all activities at our resort.

You will collaborate with a dynamic team to design and implement recreational programs, manage event staffing, and adapt schedules to guest feedback and seasonal demand, ensuring memorable guest experiences.

Qualifications

• Experience in recreation, hospitality, or guest services preferred.
• Excellent interpersonal and communication skills.
• Energetic, enthusiastic, and committed to guest experiences.
• Flexibility to work evenings, weekends, and holidays.
• CPR and basic first aid certification is a plus.

Responsibilities

• Plan, promote, and lead daily guest activities including games, sports, arts & crafts, and special events.
• Ensure guest safety by providing clear instructions, overseeing equipment use, and maintaining activity areas.
• Collaborate with team members to design new programs and enhance existing ones based on guest feedback.
• Provide outstanding guest service—answering questions, resolving concerns, and creating a welcoming environment.
• Maintain the cleanliness, organization, and inventory of activity supplies and spaces.
• Monitor guest participation and collect feedback to continually improve the activity schedule.
• Support themed events, holiday celebrations, and resort-wide programming as needed.

Skills

Interpersonal skills

Communication skills

Energetic personality

Guest service excellence

Flexibility scheduling

CPR & First Aid

Job description

Concord Hospitality Enterprises Co. is seeking a Resort Activities Manager to lead daily guest programs, focusing on safety, engagement, and seamless service across all activities at our resort.

You will collaborate with a dynamic team to design and implement recreational programs, manage event staffing, and adapt schedules to guest feedback and seasonal demand, ensuring memorable guest experiences.