Resolution Specialist I: Complex Issue Resolver

Career-Mover; Salem (OR); On-site; USD 52,000 - 72,000; Full time

Job summary

A leading firm in support solutions is seeking a Customer Service Resolution Support Specialist I in Salem, United States. This role is essential for enabling front-line associates to assist clients effectively by addressing various issues, from administrative tasks to complex technical matters. Ideal candidates should hold a relevant degree and possess strong communication, problem-solving, and organizational skills. The position supports a fast-paced environment, with a commitment to diversity, equity, and inclusion.

Qualifications

• Bachelor's degree or equivalent preferred.
• ADP payroll and 401(k) experience preferred.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Respond to requests for research and issue resolution.
• Document notes and outcomes in the Clarify system.
• Meet internal response time SLAs.

Skills

Strong communication

Problem-solving

Organizational skills

Ability to handle multiple projects

Education

Bachelor's degree in Math, Computer Science, Business, Accounting, or related field

Job description

A leading firm in support solutions is seeking a Customer Service Resolution Support Specialist I in Salem, United States. This role is essential for enabling front-line associates to assist clients effectively by addressing various issues, from administrative tasks to complex technical matters. Ideal candidates should hold a relevant degree and possess strong communication, problem-solving, and organizational skills. The position supports a fast-paced environment, with a commitment to diversity, equity, and inclusion.