Technical Support Engineer I — Complex Issue Resolver

Smarsh, Inc.; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

Smarsh, Inc. is looking for a Technical Support Engineer to join our Client Services team in Portland, Oregon. In this role, you will manage customer account changes, ensuring adherence to policies that prevent service disruptions. You will collaborate with customers and cross-functional teams to resolve complex issues effectively.

The ideal candidate has at least 5 years of customer service experience and strong technical aptitude. The position offers a salary between $60,000 – $80,000 annually and requires documentation skills and attention to detail.

Qualifications

• 5 or more years of customer service experience.
• Strong technical competency and troubleshooting skills.
• Ability to understand complex issues and communicate clearly.

Responsibilities

• Process downgrades and cancellations for Smarsh products.
• Communicate issues effectively to internal teams.
• Log and track cases using Salesforce throughout the customer lifecycle.

Skills

Customer service experience

Technical troubleshooting

Communication skills

Attention to detail

Documentation skills

Tools

Salesforce

Jira

Confluence

Slack

Job description

Smarsh, Inc. is looking for a Technical Support Engineer to join our Client Services team in Portland, Oregon. In this role, you will manage customer account changes, ensuring adherence to policies that prevent service disruptions. You will collaborate with customers and cross-functional teams to resolve complex issues effectively.

The ideal candidate has at least 5 years of customer service experience and strong technical aptitude. The position offers a salary between $60,000 – $80,000 annually and requires documentation skills and attention to detail.