Customer Experience & Solutions Specialist

Kedia Corporation; Hillsboro (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Growth opportunities

Job summary

A customer service provider located in Hillsboro, Oregon, is seeking individuals who are skilled in active listening and problem-solving to assist customers with inquiries and complaints. The role requires using advanced call management and CRM tools to ensure quality service. Candidates should possess strong communication skills and a commitment to customer satisfaction. This is an opportunity to excel in a fast-paced environment while offering valuable support to clients.

Qualifications

• Knowledge of customer service operations.
• Ability to listen actively to customer concerns.
• Skills in problem sensitivity and critical thinking.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions.
• Resolve customer service complaints effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A customer service provider located in Hillsboro, Oregon, is seeking individuals who are skilled in active listening and problem-solving to assist customers with inquiries and complaints. The role requires using advanced call management and CRM tools to ensure quality service. Candidates should possess strong communication skills and a commitment to customer satisfaction. This is an opportunity to excel in a fast-paced environment while offering valuable support to clients.