Residential Team Lead, Direct Support

Happiness House; Stanley (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

403B Retirement Plan

Tuition Discount

Job summary

Happiness House in Gorham is seeking a Residential Lead Staff to supervise DSPs on shift and ensure quality service. The role acts as liaison between DSPs and the supervisor, promoting independence and safety for individuals served.

The position requires a High School Diploma (Associates preferred) and strong communication, leadership, and organizational skills. Full-time schedule includes evenings and weekends, with a base pay range and comprehensive benefits offered.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree in human services or related field preferred.
• Experience in providing service to individuals with disabilities preferred.
• Ability to plan and organize the daily operations of the department or program.
• Demonstrated ability to effectively communicate orally and in writing.
• Ability to exercise good judgment in planning, implementing and evaluating work with individuals, customers, and employees.
• Ability to tolerate stressful interactions and situations.

Responsibilities

• Imparts agency philosophy of 'Equal Opportunity, Independence and Realization of Individual Potential' to children, families, program staff and community resources.
• Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.
• Completes all documentation requirements in a timely manner.
• Provides oversight to ensure safety and supervision of individuals.
• Communicates, in a positive manner, the mission, vision, organizational values and program or departmental goals to employees.
• Provide direct oversight and problem-solving support to employees in accordance with Agency policy and expectations.
• Maintains necessary documentation and reports as required and per agency policies.
• Communicates agency, regulatory body and departmental or program policies, procedures and standards of work in a positive manner. Shares important information regarding the safety and welfare of others.
• Communicates with departmental manager and director to assess progress, problem solve, make decisions and accomplish the goals of the program/department.
• Trains new team members as needed.
• Maintains accurate billing for the program per policy and regulations.
• Demonstrates professional demeanor and acts as a role model for employees and individuals by interacting with others in a professional and respectful manner, dressing appropriately, and using good personal hygiene.
• Acts as a role model for employees in carrying out the Mission, Vision, and Guiding Principles of Happiness House and of the Residential program.
• Is approachable and responsive to staff.
• Completes tasks related to the functioning of the program or department.
• Communicates effectively with employees, service providers, individuals, caregivers, family members, and the community to ensure services are individually focused and promote independence, productivity and choice.
• Complies with Regulatory and Agency audits (internal and external).
• Attends meetings as assigned and communicates information to staff.
• Participates in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development.
• Adheres to agency's policies and procedures as well as department guidelines.

Skills

Leadership Skills

Team Development

Relationship Management

Organizational Skills

Education

High School Diploma or equivalent

Associate's Degree in human services or related field

Job description

Happiness House in Gorham is seeking a Residential Lead Staff to supervise DSPs on shift and ensure quality service. The role acts as liaison between DSPs and the supervisor, promoting independence and safety for individuals served.

The position requires a High School Diploma (Associates preferred) and strong communication, leadership, and organizational skills. Full-time schedule includes evenings and weekends, with a base pay range and comprehensive benefits offered.