Residential Services Program Manager — Impactful Care

ViaQuest, Inc.; Dayton (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Medical, vision, dental, disability, &

Life insurance & 401k

Job summary

ViaQuest Residential Services, part of ViaQuest, Inc., seeks a Residential Services Program Manager in Dayton, OH. This full-time role requires on-call availability and focuses on coordinating services, supervising staff, and ensuring high-quality, person-centered supports for individuals with developmental disabilities.

You will collaborate with family/guardians and county boards, monitor staffing, and implement behavior support plans while providing excellent customer service.

Qualifications

• High school diploma or GED with 3 years in developmental disabilities.
• Bachelor's or Master's degree in a related field preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision-making and time-management abilities.

Responsibilities

• Ensure individuals served receive quality services and community engagement.
• Coordinate and manage services for individuals served, including medical, household, behavior, and finances.
• Use behavioral health interventions to improve outcomes.
• Develop and implement behavior support strategies; provide training and assess effectiveness.
• Collaborate with the service team to ensure strong communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to ensure coverage for all shifts.
• Provide excellent service to individuals, families, the county board, and the service team.

Skills

Customer service

Communication

Supervisory experience

Decision-making

Time management

Education

High school diploma/GED

Bachelor's/Master's degree in related field

Job description

ViaQuest Residential Services, part of ViaQuest, Inc., seeks a Residential Services Program Manager in Dayton, OH. This full-time role requires on-call availability and focuses on coordinating services, supervising staff, and ensuring high-quality, person-centered supports for individuals with developmental disabilities.

You will collaborate with family/guardians and county boards, monitor staffing, and implement behavior support plans while providing excellent customer service.