Impactful Residential Services PM (On-Site)

Day & Employment Services; Cincinnati (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package + 401k

Job summary

ViaQuest Residential Services is seeking a Residential Disabilities Program Manager to oversee quality services for individuals in their homes in Cincinnati, OH. The role requires coordinating supports, supervising staff, and ensuring excellent customer service across the service team.

The position emphasizes behavioral health interventions, training, and collaboration with families, guardians, and the county board to deliver consistent, person-centered supports.

Qualifications

• High school diploma or GED with 3 years of relevant experience, or a related Bachelor's/Master's degree.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision‑making and time‑management skills.

Responsibilities

• Ensure individuals served are receiving quality services and engaged with the community.
• Coordinate and manage all services and supports (medical appointments, housing, behavior management, finances, benefits, etc.).
• Use behavioral health interventions to improve outcomes for individuals served.
• Help develop and implement behavior support strategies; provide training and assess effectiveness.
• Collaborate with service team to ensure communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and quality service.
• Monitor staffing hours to ensure appropriate services and coverage for all shifts.
• Provide high-quality customer service to individuals served, families/guardians, county board, and service team.

Skills

Customer service

Communication

Supervisory experience

Time management

Decision making

Education

High school diploma/GED

Bachelor’s or Master’s degree (related field)

Job description

ViaQuest Residential Services is seeking a Residential Disabilities Program Manager to oversee quality services for individuals in their homes in Cincinnati, OH. The role requires coordinating supports, supervising staff, and ensuring excellent customer service across the service team.

The position emphasizes behavioral health interventions, training, and collaboration with families, guardians, and the county board to deliver consistent, person-centered supports.