Residential Services Manager – Developmental Disabilities

ViaQuest, Inc.; Youngstown (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401k

Paid time off

Employee referral bonus

Job summary

ViaQuest Residential Services in Youngstown, OH is seeking a Program Manager to oversee quality services for individuals with developmental disabilities in their homes. This full-time role requires on-call duties and coordinating across medical, behavioral, and household supports.

Responsibilities include supervising Direct Support Professionals, ensuring staff training, managing schedules, and delivering excellent customer service to families, the county board, and the service team.

Qualifications

• High school diploma/GED and 3 years of experience in developmental disabilities is required.
• Bachelors’ or Masters’ level degree in a related field is preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.
• Valid Drivers License
• Motor Vehicle Record Must meet ViaQuest's Authorized Driver Criteria

Responsibilities

• Ensure individuals receive quality services and are engaged with the community.
• Coordinate and manage services and supports for individuals including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in developing behavior support strategies and ensure implementation, including training and assessing effectiveness.
• Collaborate with service team to ensure great communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and high-quality services.
• Monitor staffing hours to ensure appropriate services and coverage for all shifts.
• Provide excellent customer service to individuals, families/guardians, county board, and service team.

Skills

Customer service

Communication

Time management

Decision making

Supervisory experience

Education

High school diploma/GED

Bachelor's or Master's preferred

Job description

ViaQuest Residential Services in Youngstown, OH is seeking a Program Manager to oversee quality services for individuals with developmental disabilities in their homes. This full-time role requires on-call duties and coordinating across medical, behavioral, and household supports.

Responsibilities include supervising Direct Support Professionals, ensuring staff training, managing schedules, and delivering excellent customer service to families, the county board, and the service team.