Residential Services Manager

Discovery Land Company; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Residential Services Manager to oversee the maintenance and management of private homes and shared spaces at a prestigious residential community. This full-time role involves leading a team, ensuring exceptional service, and maintaining high standards in property management. With a focus on member relations and operational excellence, you will play a vital role in creating memorable experiences for residents and guests alike. Join a dynamic environment where your leadership skills and passion for service can shine, making a significant impact in a beautiful setting just outside New York City.

Benefits

Medical, Dental, and Vision Benefits

401k Contribution

Paid Sick Time

Paid Holidays

Employee Meals

Referral Incentives

Recognition Programs

Professional development opportunities

Work-Family Culture

Qualifications

• 5+ years in a leadership role in hospitality or service.
• Experience in property management or hotel operations.

Responsibilities

• Oversee maintenance and management of properties.
• Manage scheduling, hiring, and performance of the team.
• Provide exceptional service and communication with members.

Skills

Leadership in hospitality

Vendor Management

Project Management

Communication Skills

Interpersonal Skills

Education

Experience in hospitality or service industry

Valid driver's license

Tools

Jonas

Club Essentials

Alice

Job description

Join to apply for the Residential Services Manager role at Silo Ridge Field Club.

This role will be located at one of Discovery Land Company’s locations: Silo Ridge Field Club, set outside of Amenia, New York.

Silo Ridge Field Club is seeking a full-time year-round Residential Services Manager to join the Residential Services Department.

The Residential Services Manager is responsible for the oversight of general maintenance and upkeep of private homes and the Club’s common shared spaces. The Residential Services Manager will be responsible for areas including property management, housekeeping, and member relations. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Manage the Residential Services team including scheduling, hiring, training, and performance management.
• Create and implement the policies and procedures for the department, which reflects the highest standard of operation and member service.
• Provide exceptional service and communication at all times with members/guests and team members.
• Inspect all work to ensure the highest quality of service.
• Inspect properties prior to members/guest arrivals and ensure arrival checklist is completed to member specifications.
• Meet members/guests upon arrival and departure.
• Upon member departure, ensure closing checklist is complete and home is secured.
• Oversee the general maintenance plan for each property.
• Assist with coordinating and preparing rental unit usage including communicating with Member Services and Accounting.
• Create and maintain owner’s binders inclusive of all appliance/amenity offerings within each home, to include owner’s guides and assistance with operating.
• Create or provide reports and files that outline needs, schedules, expectations for each residence.
• Keep records of all department equipment including maintenance, service and associated costs. Create and update list of trusted local area vendors, stores, and services to recommend to members/guests.
• Prepare, update, and manage Residential Services department budget.
• Other duties as assigned.
• Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Qualifications

• At least five (5) years prior experience and proven success in a leadership role in the hospitality or service industry.
• Property management, or hotel operations leadership position experience.
• Requires experience with Vendor Management and Project Management.
• CPR, First Aid, AED Certification preferred.
• Must have a valid driver’s license in good standing.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests and team members.
• Knowledge of and ability to operate computer and communication platforms (i.e., Jonas, Club Essentials, Alice).
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• $75,000.00 - $85,000.00 USD annually with Bonus potential.
• Medical, Dental, and Vision Benefits.
• 401k Contribution.
• Paid Sick Time and Paid Holidays.
• Employee Meals, Referral Incentives, and Recognition Programs.
• Professional development and upward mobility opportunities.
• Work-Family Culture.

About Us

Silo Ridge Field Club is a private, gated community situated on 850 acres in New York’s scenic Hudson Valley. Near the towns of Millbrook and Amenia and just two hours outside of Manhattan, this exclusive community is comprised of 300 residences; a world-class 18-hole Tom Fazio-designed golf course; an equestrian center and activity barn; a state-of-the-art fitness center and field house for sports; wellness, and recreational facilities; and Discovery’s renowned Outdoor Pursuits program. Silo Ridge promises near-limitless possibilities for unforgettable family recreation. At Silo Ridge, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

For more information about our club, please visit: https://siloridge.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.