Residential Services Manager II

Volunteers of America-Greater New York; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Residential Services Manager II to oversee day-to-day operations at a transitional family shelter. This role involves managing administrative functions, coordinating staff, and ensuring compliance with procedures. The ideal candidate will possess strong coordination and communication skills, along with a Bachelor's degree and relevant experience. Join a dedicated team committed to making a difference in the lives of those in need while enjoying a comprehensive benefits package that supports your health and well-being. This is a fantastic opportunity to contribute to meaningful work in a supportive environment.

Benefits

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Qualifications

• Bachelor's degree with three years of relevant experience required.
• Strong coordination and communication skills are essential.

Responsibilities

• Manage day-to-day program services and office functions.
• Track and maintain billing and manage petty cash.
• Ensure proper documentation of client admissions and incidents.

Skills

Coordination Skills

Written Communication

Verbal Communication

Organizational Skills

Record Keeping

Computer Skills

Education

Bachelor's Degree

Job description

Residential Services Manager II Bronx, NY 10462, USA Req #3706 Friday, March 28, 2025

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position:

Position: Residential Services Manager II

The Residential Services Manager II is responsible for day-to-day administrative functions of the program, front desk, fire safety, and evacuation management.

Pugsley Hotel Family Shelter is a transitional family shelter where asylum seekers are provided with resources, services, and an opportunity to integrate into a new culture and language. To learn more about Volunteers of America-GNY, copy and paste this link into a browser: https://www.voa-gny.org/our-services

Location: Bronx, NY 10462

Minimum Qualifications:

• Bachelor’s degree and three years of relevant work experience.
• Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills.

Residential Services Manager Principal Responsibilities:

1. Manage day-to-day program services office functions (HR related items such as payroll, order and process invoices for office supplies, vendors-related follow-ups, and internal department-related follow-ups as required).
2. Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census).
3. Manage Petty Cash, metro cards, and reconciliations. Maintain master inventory.
4. Handle confidential and non-routine information and explain procedures.
5. Manage front desk staff, operations, and schedule to ensure 24-hour coverage 7 days a week.
6. Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival, and departure procedures.
7. Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Other Details

• Job Family: Program Services - Administration
• Job Function: Coordination
• Pay Type: Hourly
• Min Hiring Rate: $29.81
• Max Hiring Rate: $29.81
• Required Education: Bachelor’s Degree

Apply Now