Residential Services Coordinator - Palace Lofts

Rippling, Inc.; Denver (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Sick time

Employee discounts

Sabbatical program

Referral program

EAP

Job summary

East West Hospitality, Palace Lofts — Denver, CO, is seeking a Resident Services Coordinator to greet residents and guests, manage packages, and coordinate moves. You’ll support front desk operations, security, and community safety while delivering exceptional service in a welcoming environment.

Ideal candidates bring strong customer service skills, experience with office systems, and the ability to balance hospitality with organization and attention to detail.

Qualifications

• High school diploma or equivalent.
• Prior customer service or administrative experience in hospitality, hotel, property management, food & beverage, retail, or reception.
• Strong verbal and written communication skills for residents, guests, and vendors.
• Ability to read and follow safety rules, operating instructions, and property procedures.
• Comfort with computers and standard office systems; familiarity with Word, Excel, Outlook, and BuildingLink or similar systems is helpful.
• Ability to stay organized, professional, and responsive while multitasking.

Responsibilities

• Greet residents and guests professionally to create a welcoming impression.
• Support building access, key control, and security procedures to maintain a safe community.
• Handle packages from receipt to notification and storage.
• Coordinate moves by scheduling move monitors and following procedures.
• Answer questions and connect callers with the right resources or information.
• Keep front desk and lobby clean, organized, and presentation-ready.
• Monitor front desk electronics and report operational issues promptly.
• Respond to emergencies following property procedures to ensure safety.
• Build positive relationships with residents, guests, vendors, and teammates.
• Assist the property team with other duties to keep daily operations running smoothly.

Skills

Customer service

Administrative experience

Communication skills

Reading safety rules

Computer literacy

Organization

Education

High school diploma

Tools

BuildingLink

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

PALACE LOFTS | DENVER, COLORADO

About the Role

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join our team at Palace Lofts in Denver. As a familiar face for residents and guests, you'll help create a welcoming, professional environment while supporting the day-to-day operation and security of the community.

This role combines resident service with hands-on front desk coordination. You'll manage packages and key control, coordinate moves, help keep the lobby and front desk presentation-ready, monitor front desk electronics, provide neighborhood information, and respond appropriately when unexpected situations arise.

Your Community

• Resident- and guest-focused environment
• Professional front desk and building support

Job Location: Palace Lofts - Denver, CO

Pay Rate: $25.00 per hour

Employment Status: Full-Time

Start Date: Immediately

Accepting Applications Until: October 31, 2026, or until filled

What You'll Do

• Create a welcoming first impression by greeting residents and guests with professionalism and resort-level service.
• Maintain a secure community by supporting building access, key control, and established security procedures.
• Manage incoming resident packages from receipt and logging through notification and organized storage.
• Coordinate resident moves by scheduling move monitors and helping ensure established move procedures are followed.
• Respond to resident and guest questions, provide general building and neighborhood information, and connect callers with the appropriate resources.
• Help maintain a clean, organized, and presentation-ready front desk and lobby by addressing general housekeeping needs as they arise.
• Monitor front desk electronics and equipment, including computers and televisions, and promptly communicate operational issues.
• Respond appropriately to emergency situations and follow property procedures to support resident and building safety.
• Build positive relationships with residents, guests, vendors, and teammates through dependable communication and service.
• Support the property team with other duties as needed to keep daily operations running smoothly.

About You

We're looking for someone who enjoys helping people, takes pride in professionalism, and can balance hospitality with the organization and attention to detail needed at a residential front desk.

Required Qualifications

• High school diploma or equivalent.
• Previous customer service or administrative experience, such as hospitality, hotel, property management, food and beverage, retail, or reception.
• Strong verbal and written communication skills with the ability to understand and respond to resident, guest, and vendor requests.
• Ability to read and follow safety rules, operating instructions, and property procedures.
• Comfort using computers and standard office systems; experience with Word, Excel, Outlook, and BuildingLink or similar systems is helpful.
• Ability to stay organized, professional, and responsive while managing multiple priorities.

Preferred Qualifications

• Experience in residential property management, hospitality, concierge, or front desk service.
• Spanish language skills are a plus.

You'll Thrive Here If You...

• Enjoy creating a welcoming experience for residents and guests.
• Notice the details that keep a front desk organized and a community running smoothly.
• Stay calm and professional when priorities shift or an emergency arises.
• Take ownership and follow through on resident requests.
• Value teamwork, reliability, and consistent service.
• Comprehensive medical insurance with three plan options
• Dental, vision, and accident insurance
• 401(k) with discretionary employer match
• Paid Time Off and paid sick time
• Employee discounts at Eye Pieces and Venture Sports, plus corporate discounts through Perk Spot
• Sabbatical program
• $500 employee referral program
• Employee Assistance Program (EAP)

Why Join Us

At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

At Palace Lofts, you'll have the opportunity to make a visible impact every day by creating a welcoming experience, supporting residents, and helping the community operate smoothly. You'll be part of a team that values professionalism, service, relationships, and opportunities to grow.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.