Resident Services Coordinator - Glass House (Full Time)

East-West-Hospitality; Denver (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with discretionary match

Paid Time Off

Sabbatical program

Employee discounts

EAP

Referral bonus

Job summary

East West Urban Management’s Glass House in Denver seeks a Resident Services Coordinator who welcomes residents and guests with warmth while supporting front desk operations and building security. You’ll manage packages, coordinate move-ins, and help ensure a smooth, safe, and hospitable living environment.

The role emphasizes reliability, organization, and strong communication as you balance hospitality with operational duties and resident satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, or similar service-focused environment.
• Strong verbal and written communication skills.
• Professional, positive, and calm approach when assisting residents, guests, and vendors.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and ability to learn BuildingLink, Outlook, key-control software, and access-control platforms.

Responsibilities

• Welcome residents, guests, vendors, and visitors with a warm, professional first impression.
• Provide accurate building information, answer calls, and direct questions to the right team members.
• Manage package intake and resident notifications with organized records.
• Maintain secure key-control procedures and protect resident access.
• Coordinate approved real estate showings and building access per procedures.
• Support resident move coordination and verify insurance.
• Conduct routine building walks and report housekeeping, maintenance, safety, or security concerns.
• Monitor shared amenities and ensure front desk electronics are operational.

Skills

Customer service

Hospitality

Communication

Organization

Problem-solving

Education

High school diploma

Tools

Outlook

BuildingLink

Job description

Resident Services Coordinator - Glass House (Full Time)

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

About the Role

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join the team at Glass House Association, a luxury residential community in Denver. As a familiar and trusted presence at the front desk, you will welcome residents and guests, support building access and security, coordinate packages and moves, and help ensure the community operates smoothly.

This is more than a front desk position. It is an opportunity to build relationships, solve problems, and deliver the attentive service that helps residents feel at home. If you are dependable, organized, and comfortable balancing hospitality with operational responsibilities, we would love to meet you.

Your Community

• Luxury residential community in Denver
• Resident-focused hospitality environment
• Collaborative onsite team
• A role centered on service, security, and professionalism

Pay Rate: $21.00 per hour

Schedule: Sunday - Thursday, 7:00 AM-3:00 PM;

Employment Status: Full Time

Start Date: Immediately

Accepting Applications Until: October 31, 2026, or until filled

What You'll Do

• Welcome residents, guests, vendors, and visitors while creating a warm, professional first impression.
• Provide accurate building information, answer incoming calls, and direct questions to the appropriate team members.
• Manage package intake and resident notifications, maintaining accurate records and an organized package area.
• Maintain secure key-control procedures by verifying authorization, documenting key activity, and protecting resident access.
• Coordinate approved real estate showings and building access in accordance with community procedures.
• Support resident move coordination by completing required documentation, verifying insurance, and scheduling move monitors.
• Conduct routine building walks using TourPro and promptly report housekeeping, maintenance, safety, or security concerns.
• Monitor and maintain shared amenities, including stocking the club room coffee area and ensuring front desk electronics are operational.
• Respond calmly and appropriately to resident concerns and emergency situations while following established procedures.
• Represent East West Urban Management with professionalism, reliability, and a hospitality-first mindset in every interaction.

About You

We are looking for someone who genuinely enjoys helping people, notices the details that shape the resident experience, and takes pride in being a dependable resource for the community.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, hotels, property management, food and beverage, retail, reception, or a similar service-focused environment.
• Strong verbal and written communication skills.
• Professional, positive, and calm approach when assisting residents, guests, and vendors.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and ability to learn systems such as BuildingLink, Outlook, key-control software, and access-control platforms.
• Ability to work independently while supporting a collaborative onsite team.

Preferred Qualifications

• Experience in a luxury residential, condominium, concierge, or hotel environment.
• Experience with package management, key control, move coordination, or building access systems.
• Spanish language skills are a plus.

You’ll Thrive Here If You...

• Enjoy making people feel welcome and supported.
• Take ownership and follow through on details.
• Stay composed and professional when priorities shift.
• Build trust easily with residents, guests, and coworkers.
• Balance hospitality with security and operational procedures.
• Believe that exceptional service is created through consistency, care, and attention to detail.
• Medical, dental, vision, and accident insurance, subject to plan eligibility requirements
• 401(k) with discretionary employer match
• Paid Time Off and paid sick leave
• Career development and training opportunities
• Employee discounts through Eye Pieces, Venture Sports, and Perk Spot
• Sabbatical program
• $500 employee referral bonus
• Employee Assistance Program (EAP)

Why Join Us

At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

When you join East West Urban Management, you become part of a team that values integrity, accountability, collaboration, and service excellence. Every interaction is an opportunity to strengthen the community and create a positive resident experience.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.