Residential Services Attendant

Four Seasons Hotels and Resorts; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading luxury hotel in Nashville, where you will play a crucial role in providing exceptional service to residents and guests. As a Residential Services Attendant, you will engage with residents, assist with their requests, and ensure their experience is seamless and enjoyable. This position offers a unique opportunity to work in a vibrant environment that celebrates Southern hospitality and the creative spirit of Music City. If you are passionate about delivering top-notch service and thrive in a fast-paced setting, this could be the perfect role for you.

Benefits

Medical, Dental, Vision Insurance

401k Retirement Plan

Vacation & Holiday Pay

Sick Pay

Complimentary Employee Meals

Exclusive Discounts on Travel

Dynamic Employee Culture

Comprehensive Learning Programs

Qualifications

• Experience in Residential Services or Guest Services is preferred.
• Excellent communication skills in English are essential.

Responsibilities

• Process packages and assist residents with luggage and deliveries.
• Provide information about events and services at the hotel.
• Maintain cleanliness in the Residential Lobby and common areas.

Skills

Customer Service

Communication Skills

Attention to Detail

Flexibility

Education

High School Diploma

Tools

Various Software

Job description

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity

We are seeking a Residential Services Attendant, an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville!

Responsibilities Include (but Are Not Limited To)

• Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers
• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified by the Resident
• Provide information regarding residential and/or hotel/resort events, services and amenities
• Assist homeowners transporting items to and from private storage as requested
• Assist in Residential Lobby service - answer telephones at the Residences Concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
• Perform any special projects deemed necessary by your direct supervisor/concierge or Residential Leader
• Assists other Residential team members, including Management, Public Area Assistants and Residence Concierge, with responsibilities and duties in their absence or due to heavy volume periods
• Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
• The ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks
• Relieve other residential roles for meal periods and in case of emergency
• Helps ensure that the Residential Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times
  
  

Preferred Qualifications And Skills

• Previous Residential Services or Guest Services experience preferred, especially in a luxury environment
• Excellent communication skills and good command of the English language in all forms
• Must have a flexible schedule, ability to work early morning, afternoon, or evening shifts, weekends, and holidays
• Strong attention to detail
• Ability to use a variety of software
  
  

About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel features 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

Service Culture

Currently operating over 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What To Expect

• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
• Sick Pay, Disability Coverage and Life Insurance
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complementary Uniforms and uniform care
• Complimentary Employee Meals
• Comprehensive learning and development programs to help you master your craft.
• And so much more!
  
  

Visa Requirements

Authorization to work in the United States is required for this role.

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

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