Property Service Manager — Lead Maintenance & Resident Experience

Progress Residential PM Holdings, LLC; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Package

Generous Time Off

Ongoing Learning and Development

Culture that Celebrates You

Job summary

Progress Residential is seeking a Service Manager in Raleigh to lead the management of service jobs and preventative maintenance for occupied single-family rental homes. You will supervise a area team, collaborate with vendors, and ensure timely responses to resident requests.

The role emphasizes safety, training, and compliance with HUD/HQS standards, with opportunities for professional growth, strong customer service focus, and a supportive, values-driven culture.

Qualifications

• 5 or more years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent
• High School Diploma or equivalent required
• EPA certified to handle refrigerants
• Valid Driver's License required
• Ability to review and understand cost estimates and scopes of work
• Strong communication and scheduling skills
• Experience with supervising multiple contractors and crews
• Knowledge of plumbing, electrical, HVAC, and rental property safety

Responsibilities

• Demonstrate working knowledge of lease documents and resident rules
• Manage Service jobs to provide outstanding customer service and timely resolution
• Monitor response times, resident satisfaction and portfolio productivity
• Review vendor pricing, charges and invoices for completed work
• Provide technical support to service technicians
• Ensure timely training for the service team
• Follow-up on service orders to ensure resident satisfaction
• Oversee semi-annual home inspections to improve resident satisfaction and costs
• Coordinate occupancy checks, utilities, and contract compliance
• Oversee vendor relationships and negotiate pricing
• Ensure health and safety compliance across properties
• Maintain safe work practices and report deficiencies
• Develop relationships with Housing Authorities and progress departments
• Complete paperwork for Progress Choice Homes programs
• Stay updated on HUD and HQS regulations

Skills

Leadership

Customer service

Vendor management

MS Office / Excel

Communication

Education

High School Diploma or equivalent

Tools

SalesForce

Yardi

Job description

Progress Residential is seeking a Service Manager in Raleigh to lead the management of service jobs and preventative maintenance for occupied single-family rental homes. You will supervise a area team, collaborate with vendors, and ensure timely responses to resident requests.

The role emphasizes safety, training, and compliance with HUD/HQS standards, with opportunities for professional growth, strong customer service focus, and a supportive, values-driven culture.