Residential Service Manager

Garage Headquarters; Warwick (RI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

PTO

401k with company match

Health insurance

Dental insurance

Life insurance

Job summary

Garage Headquarters is seeking a Residential Service Manager to run our residential service operation end to end — the technicians in the field and the customer service representatives who book, dispatch, and follow up on every call. This is a newly created role for a hands-on leader who will own the whole customer experience: the phone call, the truck roll, the repair, and the follow‑through.

You will be the single point of accountability for service quality, technician productivity,

Qualifications

• 3+ years in garage door, overhead door, or adjacent residential trade service work.
• 2+ years leading a field service team, a call center/CSR team, or both.
• ServiceTitan Experience is a plus.
• Hands-on technical knowledge of residential sectional doors, openers, springs, and safety systems.
• Track record of hitting service revenue and customer satisfaction targets.
• Comfortable with service management software, scheduling, and dispatch tools.
• Valid driver's license and a clean driving record.

Responsibilities

• Lead, schedule, and develop a team of residential service technicians and CSRs
• Own the daily dispatch board — right tech, right call, right parts, first trip
• Coach the CSR team on call handling, booking rates, estimates, and customer follow‑up
• Ride along and troubleshoot in the field on escalated or complex service calls
• Drive residential service revenue, average ticket, and callback reduction
• Manage truck stock, parts availability, and warranty claims
• Recruit, onboard, and train new technicians and CSRs as the department grows

Skills

Team Leadership

Field Service Management

Customer Service

Training & Coaching

Tools

ServiceTitan

Dispatch Software

CRM Systems

Job description

Lead the Team That Keeps Homeowners' Garage Doors Running

Garage Headquarters is hiring a Residential Service Manager to run our residential service operation end to end — the technicians in the field and the customer service representatives who book, dispatch, and follow up on every call. This is a newly created position for a hands‑on leader who wants to own the whole customer experience: the phone call, the truck roll, the repair, and the follow‑through.

You will be the single point of accountability for service quality, technician productivity, call‑handling performance, and residential service revenue. If you know garage doors and you know how to build a team that homeowners trust, this is your seat.

What You'll Do

• Lead, schedule, and develop a team of residential service technicians and CSRs
• Own the daily dispatch board — right tech, right call, right parts, first trip
• Coach the CSR team on call handling, booking rates, estimates, and customer follow‑up
• Ride along and troubleshoot in the field on escalated or complex service calls
• Drive residential service revenue, average ticket, and callback reduction
• Manage truck stock, parts availability, and warranty claims
• Recruit, onboard, and train new technicians and CSRs as the department grows

What We're Looking For

• 3+ years in garage door, overhead door, or adjacent residential trade service work
• 2+ years leading a field service team, a call center/CSR team, or both
• ServiceTitan Experience is a plus.
• Hands‑on technical knowledge of residential sectional doors, openers, springs, and safety systems
• Track record of hitting service revenue and customer satisfaction targets
• Comfortable with service management software, scheduling, and dispatch tools
• Valid driver's license and a clean driving record

We offer a competitive compensation,

• paid holidays
• paid time off (PTO)
• 401k with company match
• health
• dental
• life insurance

EEO Statement

Our company is an Equal Opportunity Employer and complies with ADA regulations as applicable. The Company is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected law.