Service Technician

Coma Coffee Roasters; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tools provided

Health insurance after 60 days

401(k) after 6 months

Paid sick leave

Paid time off

Bi-weekly pay

Modern technology tools (ServiceTitan,

GPS routing

Job summary

Local Garage Doors is seeking a Service Technician for a full-time, on-site role in the Reno area. You will perform maintenance, inspections, and repairs on residential garage doors while educating customers on safety and operation.

The position offers a company vehicle, tools, and a stable, growth-oriented team environment. Responsibilities include documenting findings, presenting repair options, and handling callbacks with a focus on customer satisfaction.

Qualifications

• Respectful, professional, and friendly approach with customers.
• Able to bend, climb, kneel, and remain on your feet for extended periods.
• Physically capable of lifting 50 lbs.
• Valid driver’s license with at least three years of clean driving history.
• Ability to pass pre-employment drug test (THC excluded) and criminal background check.
• Comfortable using navigation apps, tablets, and basic software tools.
• Basic familiarity with hand tools.
• Professional appearance at all times.
• Must be eligible to work legally in the United States.

Responsibilities

• Perform Annual Maintenance Club tune-ups for residential garage door customers.
• Conduct thorough garage door inspections using company checklists to ensure all issues are identified.
• Diagnose worn, damaged or unsafe components and document findings accurately.
• Present repair and maintenance recommendations to homeowners clearly and professionally.
• Sell approved repair and maintenance work with confidence.
• Complete repairs on springs, rollers, cables, openers, keypads, and related components.
• Educate customers on garage door safety and proper operation.
• Handle callback visits and customer concerns with a focus on resolution.
• Support warehouse inventory, receiving, and load-out activities when needed.
• Maintain accurate job documentation through the company software.

Skills

Customer focus

Problem solving

Professionalism

Safety minded

Teamwork

Adaptability

Tools

Navigation apps

Tablets

Software tools

Hand tools

Job description

Service Technician - Full Time
Local Garage Door Company

Local Garage Doors is on the lookout for dedicated Service Technicians who thrive on solving problems and delivering exceptional customer experiences in a hands-on environment. This role involves performing maintenance inspections, educating homeowners, and executing repairs to ensure garage door systems operate safely and reliably. Join a company with a stellar reputation, having serviced over 102,000 garage doors, and become part of a supportive team that prioritises customer satisfaction.

Key Responsibilities

• Perform Annual Maintenance Club tune-ups for residential garage door customers.
• Conduct thorough garage door inspections using company checklists to ensure all issues are identified.
• Diagnose worn, damaged or unsafe components and document findings accurately.
• Present repair and maintenance recommendations to homeowners clearly and professionally.
• Sell approved repair and maintenance work with confidence.
• Complete repairs on springs, rollers, cables, openers, keypads, and related components.
• Educate customers on garage door safety and proper operation.
• Handle callback visits and customer concerns with a focus on resolution.
• Support warehouse inventory, receiving, and load-out activities when needed.
• Maintain accurate job documentation through the company software.

Requirements

• Respectful, professional, and friendly approach with customers.
• Able to bend, climb, kneel, and remain on your feet for extended periods.
• Physically capable of lifting 50 lbs.
• Valid driver’s license with a minimum of three years of clean driving history.
• Ability to pass a pre-employment drug test (THC excluded) and criminal background check.
• Comfortable using navigation apps, tablets, and basic software tools.
• Basic familiarity with hand tools.
• Professional appearance at all times.
• Must be currently eligible to work legally in the United States.

Schedule

Full-time position with consistent year-round work, no cold calling, and no door knocking.

Why You’ll Love Working Here

• Company vehicle and gas card provided.
• All necessary tools are supplied.
• Medical, dental, and vision insurance available after 60 days of employment.
• 401(k) available after 6 months of employment with a company match.
• 40 hours paid sick leave and paid time off.
• Bi-weekly pay with strong internal promotion opportunities.
• Access to modern technology, including ServiceTitan and GPS routing.
• A supportive office team handling scheduling and customer communication.

Join us at Local Garage Doors, where great people have great opportunities. If you are motivated to help homeowners and enjoy a fast-paced environment, this could be more than just a job; it could be a fulfilling career with significant growth potential.