Service Technician

Coma Coffee Roasters; Santa Rosa (CA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Insurance after 60 days

401(k) with match

Sick leave and PTO

Bi-weekly pay

GPS routing and ServiceTitan access

Job summary

Local Garage Doors is hiring a Service Technician for a full-time role in a fast-paced, customer-focused environment. You will perform maintenance, inspections, and repairs to ensure safe, reliable garage door operation while educating homeowners on best practices.

The position includes a company vehicle, provided tools, and growth opportunities within a supportive team, with competitive benefits after the probation period.

Qualifications

• Valid driver’s license and clean driving record.
• Able to lift up to 50 lbs and perform physical tasks.
• Pass pre-employment drug screen (THC excluded) and background check.
• Presentable, professional appearance at all times.
• Proficient with tablets/computers and basic software tools.

Responsibilities

• Perform annual maintenance tune-ups for residential customers.
• Inspect garage doors using company checklists.
• Diagnose worn or unsafe components and document findings.
• Recommend repairs clearly to homeowners.
• Sell approved repair work when appropriate.
• Complete repairs on springs, rollers, cables, openers, keypads.
• Educate customers on garage door safety and operation.
• Handle callbacks and customer concerns with resolution in mind.
• Assist with warehouse inventory as needed.
• Maintain accurate job records in company software.

Skills

Valid driver’s license

Lifting ability 50 lbs

Drug test pass (pre-employment)

Background check cleared

Tablet/computer familiarity

Professional appearance

Customer-focused

Tools

ServiceTitan

GPS routing apps

Hand tools

Navigation apps

Job description

Service Technician - Full Time

Local Garage Door Company

Local Garage Doors is on the lookout for dedicated Service Technicians who thrive on solving problems and delivering exceptional customer experiences in a hands-on environment. This role involves performing maintenance inspections, educating homeowners, and executing repairs to ensure garage door systems operate safely and reliably. Join a company with a stellar reputation, having serviced over 102,000 garage doors, and become part of a supportive team that prioritizes customer satisfaction.

Key Responsibilities

• Perform Annual Maintenance Club tune-ups for residential garage door customers.
• Conduct thorough garage door inspections using company checklists to ensure all issues are identified.
• Diagnose worn, damaged, or unsafe components and document findings accurately.
• Present repair and maintenance recommendations to homeowners clearly and professionally.
• Sell approved repair and maintenance work with confidence.
• Complete repairs on springs, rollers, cables, openers, keypads, and related components.
• Educate customers on garage door safety and proper operation.
• Handle callback visits and customer concerns with a focus on resolution.
• Support warehouse inventory, receiving, and load-out activities when needed.
• Maintain accurate job documentation through the company software.

Requirements

• Respectful, professional, and friendly approach with customers.
• Able to bend, climb, kneel, and remain on your feet for extended periods.
• Physically capable of lifting 50 lbs.
• Valid driver’s license with a minimum of three years of clean driving history.
• Ability to pass a pre-employment drug test (THC excluded) and criminal background check.
• Comfortable using navigation apps, tablets, and basic software tools.
• Basic familiarity with hand tools.
• Professional appearance at all times.
• Must be currently eligible to work legally in the United States.

Schedule

Full-time position with consistent year-round work, no cold calling, and no door knocking.

Why You’ll Love Working Here

• Company vehicle and gas card provided.
• All necessary tools are supplied.
• Medical, dental, and vision insurance available after 60 days of employment.
• 401(k) available after 6 months of employment with a company match.
• 40 hours paid sick leave and paid time off.
• Bi-weekly pay with strong internal promotion opportunities.
• Access to modern technology, including ServiceTitan and GPS routing.
• A supportive office team handling scheduling and customer communication.

Join us at Local Garage Doors, where great people have great opportunities. If you are motivated to help homeowners and enjoy a fast-paced environment, this could be more than just a job; it could be a fulfilling career with significant growth potential.