Residential Service Lead: Dispatch, Tech Team, Revenue

Garage Headquarters; Warwick (RI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

PTO

401k with company match

Health insurance

Dental insurance

Life insurance

Job summary

Garage Headquarters is seeking a Residential Service Manager to run our residential service operation end to end — the technicians in the field and the customer service representatives who book, dispatch, and follow up on every call. This is a newly created role for a hands-on leader who will own the whole customer experience: the phone call, the truck roll, the repair, and the follow‑through.

You will be the single point of accountability for service quality, technician productivity,

Qualifications

• 3+ years in garage door, overhead door, or adjacent residential trade service work.
• 2+ years leading a field service team, a call center/CSR team, or both.
• ServiceTitan Experience is a plus.
• Hands-on technical knowledge of residential sectional doors, openers, springs, and safety systems.
• Track record of hitting service revenue and customer satisfaction targets.
• Comfortable with service management software, scheduling, and dispatch tools.
• Valid driver's license and a clean driving record.

Responsibilities

• Lead, schedule, and develop a team of residential service technicians and CSRs
• Own the daily dispatch board — right tech, right call, right parts, first trip
• Coach the CSR team on call handling, booking rates, estimates, and customer follow‑up
• Ride along and troubleshoot in the field on escalated or complex service calls
• Drive residential service revenue, average ticket, and callback reduction
• Manage truck stock, parts availability, and warranty claims
• Recruit, onboard, and train new technicians and CSRs as the department grows

Skills

Team Leadership

Field Service Management

Customer Service

Training & Coaching

Tools

ServiceTitan

Dispatch Software

CRM Systems

Job description

Garage Headquarters is seeking a Residential Service Manager to run our residential service operation end to end — the technicians in the field and the customer service representatives who book, dispatch, and follow up on every call. This is a newly created role for a hands-on leader who will own the whole customer experience: the phone call, the truck roll, the repair, and the follow‑through.

You will be the single point of accountability for service quality, technician productivity,