Customer Service Representative

R & R HEATING AND AIR CONDITIONING INC; Washington (District of Columbia); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive Pay

Paid time off

6 paid holidays

80% company paid Medical & Dental

401(k) with company match

CEU and License reimbursement

Seasonal Event Tickets

Kayaks and paddleboards for employee

Job summary

R&R Heating & Air Conditioning is seeking a Customer Service Representative to handle inbound calls, convert inquiries into service appointments, and accurately input data into our CRM. You will respond to pricing and scheduling questions, route urgent calls to dispatch, and support both dispatch and field teams to maintain daily workflow in a locally owned HVAC business.

Join a team with 40+ years of community service, offering structured training, growth opportunities, and a

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication skills (both with customers and internal teams)
• High attention to detail and accuracy
• Maintain clean organized office environment
• Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts
• Proficient with complex software interfaces

Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting inquiries into scheduled jobs.
• Gather customer data including contact details and service needs.
• Input accurate information into company software or CRM systems.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Route urgent calls to dispatchers or appropriate team members.
• Accurately document and update all job information in ServiceTitan.
• Support dispatch and field teams to ensure smooth workflow and job completion.

Skills

Inboud call handling

Customer service

Communication

Attention to detail

Multitasking

Software proficiency

Tools

CRM systems

Job description

Job DescriptionJob Description

We are looking for a motivated Customer Service Representative to join our team. This position is designed for dedicated professionals who are eager to answer inbound calls professionally, convert customer inquiries into scheduled service appointments, and accurately input information into our CRM system. You'll work to respond to pricing and scheduling inquiries while routing urgent calls to dispatchers, supporting both dispatch and field teams to ensure a smooth daily workflow.

About Us

R&R Heating & Air Conditioning is a local, family-owned business that has been serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

• Answer inbound calls promptly and professionally.


• Book service appointments by converting inquiries into scheduled jobs.


• Gather customer data including contact details and service needs.


• Input accurate information into company software or CRM systems.


• Respond to inquiries regarding services, pricing, and scheduling availability.


• Route urgent calls to dispatchers or appropriate team members.


• Accurately document and update all job information in ServiceTitan.


• Support dispatch and field teams to ensure smooth workflow and job completion.

Qualifications

• Strong organizational and multitasking skills


• Excellent communication skills (both with customers and internal teams)


• High attention to detail and accuracy


• Maintain clean organized office environment


• Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts


• Proficient with complex software interfaces

Additional Skills (Preferred but Not Required)

• Experience call taking for a service based company


• Familiarity with Service Titan or similar software


• Basic understanding of HVAC plumbing and electrical systems


• Experience dispatching

What We Offer

• Clear career path and advancement opportunities


• Competitive Pay


• CEU and License reimbursement


• Paid time off and 6 paid holidays


• 80% company paid Medical & Dental insurance for employees


• Kayaks and paddleboards available for employee use


• Employer Paid Life Insurance with EAP


• Seasonal Event Tickets


• 401(k) with company match


• A team-focused culture that values safety, accountability, and growth

Join the team that builds more than just HVAC systems—we build careers.