Service and CRM Coordinator All American

Century Mechanical Holdings; Wolcott (CT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Paid time off

Vision insurance

Tuition reimbursement

Training & development

Job summary

Century Mechanical Holdings is seeking a detail-oriented Service Operations & CRM Coordinator to support HVAC service operations in Wolcott, CT. The role focuses on ServiceTitan management, dispatching, scheduling, and coordinating permits, warranties, and customer communications.

The ideal candidate thrives in a fast-paced environment, has hands-on ServiceTitan experience, and can manage multiple tasks from proposals to follow-up while coordinating with internal teams.

Qualifications

• 1+ year hands-on ServiceTitan experience required.

Responsibilities

• Schedule and dispatch HVAC service calls, maintenance visits, and projects.
• Manage technician schedules and routing, adjusting as priorities change.
• Maintain accurate customer, job, equipment, technician, and service information in ServiceTitan.
• Create and track service tickets, maintenance agreements, proposals, estimates, and follow-up tasks.
• Generate and send customer proposals and estimates and follow up on outstanding proposals.
• Coordinate permits and inspections, including applications, documentation, scheduling, and follow-up.
• Manage equipment registrations and warranty claims, including documentation and claim tracking.
• Communicate with customers regarding appointments, proposals, warranties, service agreements, and job status.
• Coordinate with technicians, service managers, project managers, and internal teams to keep jobs moving.
• Monitor open jobs and workflows to ensure documentation is complete and properly closed out.
• Assist with ServiceTitan reporting, data accuracy, workflow improvements, and user support.

Skills

ServiceTitan experience

Dispatch scheduling

Customer communication

Proposals & estimates

Permitting & warranty

HVAC industry knowledge

Multitasking

Attention to detail

Commercial & residential ops

Problem solving

Tools

ServiceTitan

Job description

Service Operations & CRM Coordinator

Wolcott, CT

Pay: $25.00–$30.00 per hour + Benefits

We are seeking an experienced Service Operations & CRM Coordinator to support our commercial and residential HVAC service operations in Wolcott, CT.

This position plays a key role in keeping daily operations running smoothly through ServiceTitan management, dispatching and scheduling, proposals and estimates, permitting, warranties, and customer coordination. The ideal candidate is highly organized, thrives in a fast-paced service environment, and has hands-on ServiceTitan experience.

Essential Duties & Responsibilities

• Schedule and dispatch commercial and residential HVAC service calls, maintenance visits, and project work.
• Manage technician schedules and routing, adjusting throughout the day as priorities change.
• Maintain accurate customer, job, equipment, technician, and service information in ServiceTitan.
• Create and track service tickets, maintenance agreements, proposals, estimates, and follow-up tasks.
• Generate and send customer proposals and estimates and follow up on outstanding proposals.
• Coordinate permits and inspections, including applications, documentation, scheduling, and follow-up.
• Manage equipment registrations and manufacturer warranty claims, including documentation and claim tracking.
• Communicate with customers regarding appointments, proposals, warranties, service agreements, and job status.
• Coordinate with technicians, service managers, project managers, and internal teams to keep jobs moving efficiently.
• Monitor open jobs and workflows to ensure documentation is complete and jobs are properly closed out.
• Assist with ServiceTitan reporting, data accuracy, workflow improvements, and user support.

Why Join Us?

We believe great people are the key to our continued growth. You’ll be joining a collaborative, growing company where your contributions matter and there are opportunities to continue developing your career.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Our benefits include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• HSA & FSA options
• Paid time off
• Tuition reimbursement
• Training and professional development
• Opportunities for career growth and advancement
• Supportive, team-oriented work environment

Requirements

• Experience in HVAC, plumbing, electrical, or a related service industry.
• 1+ year of hands-on ServiceTitan experience required.
• Previous dispatching and technician scheduling experience required.
• Experience with proposals, estimates, service agreements, or service coordination.
• Experience with permitting and/or warranty processing strongly preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills with customers and field technicians.
• Detail-oriented with strong follow-through and accuracy.
• Comfortable supporting both commercial and residential service operations.

Key Competencies

• Customer-focused
• Tech-savvy and process-driven
• Highly organized
• Strong problem-solving skills
• Excellent communicator
• Able to prioritize and adapt quickly in a fast-paced environment

Physical Demands

• Ability to sit and work at a computer for prolonged periods.
• Frequent typing and mouse use.
• Ability to lift up to 25 pounds.