Residential Security Upgrade Specialist

CPI Security; Raleigh (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Base salary plus uncapped commission

Career mobility

Off weekends

Company phone and equipment

Paid training

Great benefits

Holidays, PTO

401(k) match

Education assistance

Special long-service rewards

Job summary

CPI Security is seeking a Residential Upgrade Technician in Raleigh to perform in-home upgrades of residential security systems and build rapport with customers. You will identify upsell opportunities, ensure complete customer satisfaction, and maintain a professional, safe service experience.

The role includes hands-on installation, training, and ongoing support, with uncapped commission and paid training. Join a diverse team and enjoy strong benefits, holidays, and advancement opportunities.

Qualifications

• High School diploma or equivalent is required.
• Electronics/electrical/HVAC training is a plus.
• Strong upselling and closing abilities are important.
• Safety commitment is essential.
• Ability to work well solo and in a team.

Responsibilities

• Upgrade residential security systems accurately and efficiently.
• Meet or exceed performance goals.
• Perform home walkthrough to determine optimal system configuration and upsell opportunities.
• Keep customer informed about the upgrade process and any install considerations.
• Connect in-home system to the monitoring center and demonstrate the system.
• Submit billing and payroll paperwork timely and accurately.
• Maintain safety and avoid injuries or damage.
• Provide exceptional customer service at all times.
• Coordinate with management on issues or concerns.
• Clean up work area after upgrade.
• Maintain company equipment and appearance.

Skills

Sales skills

Customer service

Mechanical aptitude

Safety

Teamwork

Professional appearance

Energy/positive attitude

Schedule flexibility

Alarm systems knowledge

Computer skills

Education

High School diploma or equivalent

Electronics/electrical/HVAC training

Tools

iPad

MS Outlook

Job description

CPI Security is seeking a Residential Upgrade Technician in Raleigh to perform in-home upgrades of residential security systems and build rapport with customers. You will identify upsell opportunities, ensure complete customer satisfaction, and maintain a professional, safe service experience.

The role includes hands-on installation, training, and ongoing support, with uncapped commission and paid training. Join a diverse team and enjoy strong benefits, holidays, and advancement opportunities.