Residential Upgrade Technician

CPI Security; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company fuel card

Comprehensive medical, dental, and vision insurance

401(k) with company match

Company paid holidays

Free monitored security system after 90 days

Job summary

A residential security service provider in Charlotte, NC, is seeking a Residential Upgrade Technician. You'll be responsible for installing state-of-the-art home security solutions, while ensuring excellent customer service. Ideal candidates have a High School Diploma, experience in low voltage systems, and strong customer service skills. This role offers earnings from $45,000 to $60,000 annually, along with a comprehensive benefits package, fuel card, and opportunities for career growth.

Qualifications

• Experience with construction, cable installation, or low voltage systems is a plus.
• Must be detail-oriented and safety-conscious.

Responsibilities

• Install security systems for residential clients based on specifications.
• Provide customer service and build relationships with clients.
• Conduct tests to verify system performance and train customers.

Skills

Customer service skills

Attention to detail

Ability to follow technical instructions

Education

High School Diploma or equivalent

Job description

We are seeking a Residential Upgrade Technician in Charlotte, NC to join our team! In this role, you'll be responsible for installing our state‑of‑the‑art home security solutions for residential customers. This is an excellent opportunity to earn performance‑based income while providing a valuable service and offering additional products to our customers.

What You’ll Do

• Install security systems for residential clients according to job specifications and customer needs.
• Provide excellent customer service by establishing positive relationships and offering solutions to enhance their security experience.
• Follow wiring diagrams, hook‑up procedures, and safety standards to ensure quality installations.
• Conduct tests to verify system performance and instruct customers on using the equipment.
• Maintain inventory, process paperwork, and support the training of new installation technicians.

What We’re Looking For

• High School Diploma or equivalent.
• Experience with construction, cable installation, or low voltage systems is a plus.
• Strong customer service skills with the ability to handle payments and complete accurate paperwork.
• Must be detail‑oriented, capable of following technical instructions, and safety‑conscious.
• Ability to represent the company professionally and maintain product knowledge, including features, pricing, and promotions.

What’s In It For You

• $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission).
• Career mobility opportunities—this is more than just a job!
• Company fuel card, company equipment provided (i.e. vehicle, iPhone, iPad).
• Comprehensive and on‑going training when you start, includes leadership development.
• Engaging and fun company culture that succeeds through diversity.
• Great medical, dental, vision, 401(k) with company match, short‑term & long‑term disability and life insurance options. Company paid holidays, floating holiday and PTO.
• Free monitored security system after 90 days.