Residential Security Upgrade Technician - Growth & Earnings

CPI Security; Fayetteville (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Base salary $60,000

Career mobility

Off every other weekend

Fuel card

Equipment provided

Paid training

Diversity culture

Volunteer opportunities

Health benefits

Holidays and PTO

401(k) match

Education assistance

Rewards program

Job summary

CPI Security is seeking a Residential Upgrade Technician to perform in-home upgrades of our residential systems. You’ll upgrade installations, identify upsell opportunities, and ensure customer satisfaction with both the system and the upgrade process.

Responsibilities include conducting home walkthroughs, coordinating with customers, and documenting billing and equipment needs. This on-site role requires high energy and a customer-first attitude with weekend availability and a focus on safety.

Qualifications

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong upselling and closing abilities
• Mechanical aptitude
• Strong customer service skills
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
• Alarm, cable installation, telecom experience a plus
• Computer skills (particularly iPad and MS Outlook) a plus

Responsibilities

• Upgrading residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
• Keeping the customer informed at all times of what the upgrade process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly following the upgrade
• Maintaining all company equipment, including truck, tools, inventory, etc
• Maintaining a professional appearance and demeanor at all times

Skills

Sales skills

Upselling

Closing abilities

Mechanical aptitude

Customer service

Safety

Teamwork

Professional appearance

Energy and positivity

Weekend availability

Alarm systems knowledge

Cable installation

Telecom experience

iPad/MS Outlook skills

Education

High School diploma

Electronics training in trade school/CC

Tools

MS Outlook

iPad

Job description

CPI Security is seeking a Residential Upgrade Technician to perform in-home upgrades of our residential systems. You’ll upgrade installations, identify upsell opportunities, and ensure customer satisfaction with both the system and the upgrade process.

Responsibilities include conducting home walkthroughs, coordinating with customers, and documenting billing and equipment needs. This on-site role requires high energy and a customer-first attitude with weekend availability and a focus on safety.