Residential Security Scheduling Lead

GetHired, Inc.; Chicago (IL); On-site; USD 48,000 - 56,000; Full time

Job summary

MFort Security Services, based in Chicago, seeks a Security Scheduling Manager to coordinate staffing across residential properties and respond to call-offs around the clock. The role collaborates with Operations Managers and HR to ensure reliable coverage and compliance with client requirements.

Ideal candidates are highly organized, detail-oriented, and experienced in scheduling security or concierge staff in fast-paced environments.

Qualifications

• Two years of scheduling experience in security or similar industries preferred.
• Must be 18+ with valid Illinois PERC card and 20-hour training (or able to obtain).
• Proficient with Microsoft Excel and scheduling systems.

Responsibilities

• Create and maintain daily and weekly staffing schedules for multiple sites.
• Respond to officer call-offs at all times, including early mornings, evenings, weekends, and holidays.
• Coordinate shift coverage using flex officers and available personnel.
• Communicate schedule changes to officers, Clients and Operations Managers.
• Track attendance, tardies, and staffing gaps using scheduling systems.
• Maintain staffing records and assist with onboarding scheduling and site transitions.
• Report staffing issues, trends, and coverage needs directly to Operations Managers.
• Ensure all scheduling follows company policies, post orders, and client requirements.
• Perform additional duties as assigned by MFort leaderships.

Skills

Scheduling experience

Organizational skills

Communication

Problem-solving

Multitasking

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Excel

Scheduling systems

Job description

MFort Security Services, based in Chicago, seeks a Security Scheduling Manager to coordinate staffing across residential properties and respond to call-offs around the clock. The role collaborates with Operations Managers and HR to ensure reliable coverage and compliance with client requirements.

Ideal candidates are highly organized, detail-oriented, and experienced in scheduling security or concierge staff in fast-paced environments.