Scheduling Manager- Residential Security

GetHired, Inc.; Chicago (IL); On-site; USD 48,000 - 56,000; Full time

Job summary

MFort Security Services, based in Chicago, seeks a Security Scheduling Manager to coordinate staffing across residential properties and respond to call-offs around the clock. The role collaborates with Operations Managers and HR to ensure reliable coverage and compliance with client requirements.

Ideal candidates are highly organized, detail-oriented, and experienced in scheduling security or concierge staff in fast-paced environments.

Qualifications

• Two years of scheduling experience in security or similar industries preferred.
• Must be 18+ with valid Illinois PERC card and 20-hour training (or able to obtain).
• Proficient with Microsoft Excel and scheduling systems.

Responsibilities

• Create and maintain daily and weekly staffing schedules for multiple sites.
• Respond to officer call-offs at all times, including early mornings, evenings, weekends, and holidays.
• Coordinate shift coverage using flex officers and available personnel.
• Communicate schedule changes to officers, Clients and Operations Managers.
• Track attendance, tardies, and staffing gaps using scheduling systems.
• Maintain staffing records and assist with onboarding scheduling and site transitions.
• Report staffing issues, trends, and coverage needs directly to Operations Managers.
• Ensure all scheduling follows company policies, post orders, and client requirements.
• Perform additional duties as assigned by MFort leaderships.

Skills

Scheduling experience

Organizational skills

Communication

Problem-solving

Multitasking

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Excel

Scheduling systems

Job description

About MFort Security Services
MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.

Equal Opportunity Employer – M/F/D/V

Position Summary
We are seeking a professional and reliable Security Scheduling Manager to support staffing operations for our residential security and concierge sites. This position is responsible for coordinating schedules across multiple residential properties, responding to call-offs at all hours, and ensuring proper staffing coverage in collaboration with Operations Managers and HR Team. The ideal candidate is highly organized, detail-oriented, and experienced in scheduling security or hospitality staff in a fast-paced environment.

Key Responsibilities:

• Create and maintain daily and weekly staffing schedules for multiple residential security and concierge sites
• Respond to officer call-offs at all times of the day, including early mornings, evenings, weekends, and holidays as needed
• Coordinate shift coverage using flex officers and available personnel
• Communicate schedule changes clearly and promptly to officers, Clients and Operations Managers
• Track attendance, tardies, and staffing gaps using scheduling systems
• Maintain accurate staffing records and assist with onboarding scheduling and site transitions
• Report staffing issues, trends, and coverage needs directly to Operations Managers
• Ensure all scheduling follows company policies, post orders, and client requirements
• Perform additional duties as assigned by MFort leaderships

Qualifications:

• Must be at least 18 years of age
• High school diploma or GED required
• Must have a valid Illinois PERC card and 20-hour security training certificate (or ability to obtain)
• Minimum 2 years of scheduling experience in security, residential concierge, healthcare, or similar industry preferred
• Strong organizational, communication, and problem-solving skills
• Ability to multitask and remain calm under pressure during urgent staffing situations
• Proficiency with Microsoft Excel and scheduling systems
• Familiarity with residential high-rise operations preferred
• Must be available to respond to staffing call-offs and urgent scheduling needs outside normal business hours when required.
• Must be reliable and able to work from the MFort office when scheduled
• Must pass a drug screening and background check

Schedule & Compensation:

• Pay Rate: $25.00 per hour

If you're looking to grow with a company that values professionalism and teamwork,